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Chatty alternative

Chatty alternative that acts in your tools

One AI agent that sells and supports on every channel, and acts in any tool with an API.

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GDPR & AI Act compliant 5.0 on Shopify 4.8 on G2

Example conversation

The short version

Is Zipchat a good Chatty alternative?

Yes, for ecommerce brands that need the agent to act, not only to chat. Zipchat answers on product pages and in the site search bar, keeps one memory per customer, and connects to any tool with an API.

  • Pick Zipchat: one agent that acts in your tools
  • The difference: Chatty lives in the chat, Zipchat follows the whole journey

Chatty describes itself as a platform that helps Shopify users engage with their customers.

One AI agent

Zipchat covers every step of the customer journey

8/8Zipchat

1/8Chatty, plus 2 partial

  1. DiscoversSocial media Zipchat, covered: Comments and DMs Chatty, not found: Not found
  2. SearchesSite search Zipchat, covered: Answers in search bar Chatty, partial: AI Mode search
  3. EvaluatesProduct page Zipchat, covered: Answers on product page Chatty, not found: Not found
  4. DecidesIn chat Zipchat, covered: Recommends products Chatty, covered: Recommends, adds to cart
  5. LeavesCart abandoned Zipchat, covered: Recovers carts on WhatsApp Chatty, partial: WhatsApp channel
  6. Has boughtAfter purchase Zipchat, covered: Orders and after-sales Chatty, not found: Not found
  7. Comes backReturn visit Zipchat, covered: One memory everywhere Chatty, not found: Not found
  8. ActsAgent skills Zipchat, covered: Any tool with an API Chatty, not found: Not found

Filled: covered. Half: partial. Empty: not found.

Results

Results, head to head

16.4%+

of AI conversations convert into sales

Under 3%

of conversations go to a human

5.0/5

on the Shopify App Store

AI handles conversations

Zipchat 97%+ of conversations handled by the AI
Chatty Not compared

Conversations that convert

Zipchat 16.4%+ of AI conversations convert into sales
Chatty Not compared

Zipchat publishes an average across channels. Chatty states its figures in other units, so this page does not set them side by side. Details in Full comparison

What Zipchat adds

How Zipchat acts, not only chats

The agent creates the return

It checks the window, then creates the return in your returns platform.*

Explore Agentic Skills

* With an Agentic Skill connected to your tools.

Example conversation

Answers on the product page

Shoppers ask about fitment under Add to cart and get the answer there.

Example conversation

Search results with an AI answer

Results for an intake come with an AI answer from your catalog.

Example search

One memory on every channel

WhatsApp knows what the shopper asked in website chat.

Example conversation

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Side by side

Chatty vs Zipchat: side by side

Zipchat compared with Chatty, short version
Topic Chatty Zipchat
Designed forShopify merchantsSeven ecommerce platforms
How it is builtChat and inbox with AIAgent first
Pricing modelAI conversations per planReplies per plan
Channels with AIChat, WhatsApp checkout linkChat, WhatsApp, social, email
Memory across channelsNot foundOne per customer
Setup"15 minutes" (their claim)Under 30 minutes
Every channel

Beyond the chat: every channel, one memory

Advises with real products

Product cards with prices, in website chat.

Example conversation

Answers fitment questions in DMs

A 2021 330i driver asks and gets the answer in the app.

Example conversation

Answers email in the thread

Order questions get a reply with the tracking link.

Example conversation

A WhatsApp message for each abandoned cart

One message with the intake and a checkout button.

Example conversation

Answers comments on your ads

Replies in public or in a DM.

Example conversation

Want to see how Zipchat looks on your site?

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Pricing

Start at $64 a month, billed annually. Move to a fixed price when you grow.

Every plan includes unlimited team members, and the Unlimited plan has a fixed price with no overage.

Billed annually, save 20%

  • Starter

    $64a month

    billed annually

    $80a month

    billed monthly

    • 750 replies a month
    Start free trial

  • ProRecommended

    $240a month

    billed annually

    $300a month

    billed monthly

    • 3,000 replies a month
    Start free trial

  • Scale

    $480a month

    billed annually

    $600a month

    billed monthly

    • 6,000 replies a month
    Start free trial

  • Scale Plus

    $960a month

    billed annually

    $1,200a month

    billed monthly

    • 14,000 replies a month
    Start free trial

  • Unlimited

    from $2,100per month

    Fixed price

    • Unlimited replies
    • Rate locked for 12 months
    • No overage
    Talk to sales

Unlimited team members. 30-day money-back guarantee.

Switch

Switch in four steps

  1. Start the free trial

  2. Connect your ecommerce platform

  3. The AI reads your site

  4. Go live in under 30 minutes

FAQ

Frequently asked questions

Chatty vs Zipchat: which is better for Shopify brands?

It depends on the team. Chatty is a chat and inbox with AI for Shopify users. Zipchat is one AI agent that sells and supports on every channel. It keeps one memory per customer and uses Agentic Skills for any tool with an API.

How much does Zipchat cost?

Zipchat costs from $64 a month billed annually, or $80 billed monthly, with replies per plan and unlimited team members. The Unlimited plan starts from $2,100 a month at a fixed price. See Zipchat pricing for every plan.

What are the best Chatty alternatives for Shopify?

Zipchat for one AI agent that sells and supports. Rep AI is an AI sales agent and Shopify Inbox is a free chat inbox. Tidio suits small teams and Gorgias suits ticket queues.

Can my team review the AI's replies before they are sent?

Yes. Draft mode lets your team approve each AI reply before it goes out, on the channels that support it.

Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

Which platforms does Zipchat support?

Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. Zipchat reads each brand's catalog, and automated cart recovery runs on Shopify. Other platforms connect order data with an Agentic Skill.

Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

How long does it take to switch from Chatty to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

Does Zipchat reply in my customers' language?

Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.

Last checked October 2026

Full comparison

Zipchat in one sentence

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

Full journey table

Zipchat covers 8 of 8 steps. Chatty: 1 covered, 2 partial.

The customer journey, step by step, Zipchat and Chatty
StepZipchatChatty
Discovers Covered: Answers comments and DMs on social. Not found Instagram and Messenger replies are manual in its inbox. AI on these channels is not documented (checked October 2026)
Searches Covered: Answers intent in your site search bar. Partial Searches the whole catalog, but only inside the chat (AI Mode), not in your site search bar
Evaluates Covered: Answers questions on the product page. Not found as a product page feature. AI Mode has Tell me more and Ask about it inside the chat (checked October 2026)
Decides Covered: Recommends products in chat. Covered AI Mode picks products for each visitor and replies with product cards that carry an add to cart button
Leaves Covered: Recovers the cart on WhatsApp. Partial WhatsApp messages arrive in the Chatty inbox, and catalog orders get a checkout link on Pro or Plus. AI cart recovery on WhatsApp is not documented
Has bought Covered: Tracks orders. Handles returns and exchanges*. Not found Order support is listed as coming soon (checked October 2026)
Comes back Covered: Remembers the customer on every channel. Not found in Chatty's public docs (checked October 2026)
Acts Covered: Acts in your tools. Agentic Skills for any tool with an API. Not found Custom actions in your tools are not documented (checked October 2026)

One agent. One memory. Every channel.

Full channel table

Zipchat covers 6 of 6 steps. Chatty: 1 covered, 1 partial.

The channels, Zipchat and Chatty
ChannelZipchatChatty
Social Covered: Answers comments and DMs on Instagram and Messenger. Not found Instagram and Messenger replies are manual in the inbox
Website Covered: AI agent in your website chat, search bar and product pages. Covered AI Mode in the Chatty chat box
WhatsApp Covered: Chat and cart recovery on WhatsApp. Partial WhatsApp inbox, and a checkout link for catalog orders on Pro or Plus
Email Covered: Replies to support email in the same thread. Not found Emails forward to the Chatty inbox
Support Covered: Tracks orders, answers after-sales, hands over to your team. Not listed as an AI channel in the pages we read (checked October 2026)
Memory Covered: One memory per customer on every channel. Not found in Chatty's public docs (checked October 2026)

Channels as listed on the pages we read. "Not listed" or "Not found" does not mean Chatty lacks it.

Full results table

What Chatty publishes compared with what Zipchat publishes
Metric What Chatty publishes What Zipchat publishes
AutomationNot compared: different units97%+ handled by the AI, under 3% escalate
SalesNot compared: different units16.4%+ of AI conversations convert into sales, on average across channels
Best caseNot publishedUp to 37.8% in chat, one supplement brand
WhatsApp cart recoveryNot found in public docs (checked October 2026)13% to 39% purchase rate

Every figure here is a vendor's own published claim. Each vendor defines resolution differently.

Full side by side table: Chatty and Zipchat

Zipchat compared with Chatty
Topic Chatty Chat and inbox with AI ZipchatBuilt for ecommerce One AI agent
Designed forShopify users who want to engage with their customersEcommerce brands on Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix
How it is builtChat and inbox with AIAgent first, deployed on every channel, ecommerce only
Pricing modelPlans with a monthly AI usage; the pricing sources differ (see the price list below)Per reply, set by the plan. Unlimited at a fixed price
Channels with AIWebsite chat with AI Mode, and a WhatsApp checkout link for catalog orders on Pro or PlusWebsite chat, WhatsApp, Instagram, Messenger, email
PDP questionsNot found as a product page feature in Chatty's public docs (checked October 2026)Yes, where you install it
AI SearchAI Mode searches the catalog inside the chatYes, in the site search bar
WhatsApp cart recoveryNot found in public docs (checked October 2026)Yes, 13% to 39% purchase rate
Shared memory across channelsNot found in public docs (checked October 2026)Yes, one memory per customer
Custom actionsCustom actions in your tools: not documented (checked October 2026)Agentic Skills for any tool with an API
Setup"15 minutes" (their claim)Live in under 30 minutes

"Not found in public docs (checked October 2026)" means the sources we read do not say. It does not mean Chatty lacks it.

Chatty price list as published

Chatty price list, two sources
Plan and price Comparison article, 15 July 2026 Help center allowances
Free, $050 AI conversations a month50 AI conversations, lifetime
Basic, $19.99100 a month50 a month
Pro, $68.99500 a month300 a month
Top plan, $199 (named Plus in the help center)1,000 a month700 a month
Extra conversationsNot stated$0.4 each

The two sources list different allowances, so this page computes no ladder. Chatty's article is its own comparison page, used here for the price list only.

Price assumptions and notes

  • Zipchat prices by replies per plan. Chatty includes a different monthly AI usage in each plan, and its sources differ, so this page shows no ladder.
  • Prices checked October 2026.

How the positioning map was drawn

Horizontal axis: Shopify only to Seven platforms. Vertical axis: In the chat to Whole journey. Zipchat supports Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix, and Chatty describes itself as a platform for Shopify users. The vertical position follows the journey table: steps covered, with partial steps counted as half.

Zipchat plans compared

The five Zipchat plans compared
Plan Price a month Billed annually Replies a month Extra replies
Starter$80$64 a month750$49 per 250
Pro$300$240 a month3,000$49 per 250
Scale$600$480 a month6,000$49 per 250
Scale Plus$1,200$960 a month14,000$49 per 500
Unlimitedfrom $2,100Fixed price, rate locked for 12 monthsUnlimitedNo overage

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%. See Zipchat pricing.

Footnotes and notes

  • * Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.
  • Chatty: not found as a product page feature in Chatty's public docs (checked October 2026).
  • AI Mode searches the catalog inside the chat.
  • Not found in Chatty's public docs (checked October 2026).
  • Custom actions in your tools: not documented.
  • See also AI product questions, agentic AI search, WhatsApp AI for ecommerce and Agentic Skills.

What is the best Chatty alternative for ecommerce?

For Shopify brands that want one AI agent for sales and support, the best Chatty alternative is Zipchat. Rep AI, Shopify Inbox, Tidio and Gorgias follow, with one neutral line each.

  1. Zipchat

    One AI agent for sales and support on every channel, built only for ecommerce.

    Best for: Shopify brands that want one agent from search to repeat order

  2. Rep AI

    AI sales and support agent for Shopify brands.

  3. Shopify Inbox

    Free chat inbox from Shopify.

  4. Tidio

    Live chat, rule-based Flows and the Lyro AI agent for every kind of business.

  5. Gorgias

    Ticket helpdesk with an AI Agent, built first for ecommerce.

Sources

Vendor pricing and docs, checked October 2026. Each link opens the vendor's own page in a new tab.

Results

Side by side