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Connect Zipchat to your stack

Native installs for every major ecommerce platform. Your Shopify apps, helpdesk, and any API.

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7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 4.9 on Shopify 4.8 on G2
One-click installs Live order lookups Custom via API or webhook

What platforms does Zipchat integrate with?

Zipchat integrates with Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, and Wix for ecommerce. On Shopify it also connects to store apps such as Judge.me, so the AI can collect a product review in chat and submit it. It runs as an AI agent inside Zendesk. Any other platform can connect through a script, API, or webhook. See all capabilities, browse use cases, or check supported channels.

Ecommerce platforms

Ecommerce platforms

Shopify

One-click install. Auto-syncs catalog, orders, and customer data.

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Ecommerce platforms

WooCommerce

Native plugin with full WordPress and WooCommerce data sync.

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Ecommerce platforms

BigCommerce

Embedded app with stencil theme support and Storefront API access.

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Ecommerce platforms

Magento

Direct integration with Magento 2 catalog, orders, and customer accounts.

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Ecommerce platforms

PrestaShop

Module install with automated product feed and order sync.

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Ecommerce platforms

Wix

Native app with Wix eCommerce catalog and CRM data sync.

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Shopify apps

Shopify apps

Judge.me

The AI collects a product review in chat and submits it to Judge.me for you.*

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Helpdesk tools

Helpdesk tools

Zendesk

Run Zipchat as an AI agent inside your Zendesk account. Answers tickets and live chat automatically, with handoff to your team.

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* With an Agentic Skill connected to your tools.

Don't see your platform?

Zipchat connects to anything via API or webhook. Headless storefronts, custom builds, B2B portals, marketplaces, and proprietary platforms all integrate the same way. Bring your data sources, catalog, orders, customer profiles, knowledge bases, ticketing systems, and the AI agent works across them.

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Integrations FAQ

How long does integration take?

Native ecommerce integrations install in under one minute on all six supported platforms. The Zipchat widget renders on your storefront immediately after the install completes, and the AI starts indexing your catalog within a few minutes. Zipchat is live in under 30 minutes. Advanced settings such as brand tone, escalation rules, proactive triggers, and channel pairing can be refined later.

What data does Zipchat need access to?

On ecommerce platforms, Zipchat reads your product catalog, customer records, order data, and policy pages directly from your platform of choice via its official API. Order and customer lookups query your platform live. Your product catalog re-indexes automatically: within one hour on Shopify, on a regular crawl schedule on other platforms. For custom integrations, you pick which data sources to expose and the AI agent works across them.

Does Zipchat support multi-store and multi-brand setups?

Yes. Zipchat handles multi-store, multi-region, and multi-brand setups on every supported ecommerce platform. Each store can run its own knowledge base, brand tone, and channel mix while sharing operational settings at the org level. Shopify Plus, WooCommerce multisite, BigCommerce multi-storefront, Adobe Commerce, and headless storefronts are all supported.

Can we use Zipchat with a headless storefront?

Yes. Headless storefronts use the same Admin API connection plus a JavaScript snippet for the front-end widget. The AI gets full catalog and order awareness because the connection runs at the Admin layer, not the storefront layer. Hydrogen, Next.js Commerce, custom React storefronts, and any front-end that consumes a Storefront API are all supported.

How is customer data protected?

Customer data is encrypted in transit and at rest. Order and customer lookups query your platform live through its official API, and your product catalog re-indexes automatically.

Do you offer custom integrations for non-listed platforms?

Yes. Zipchat connects to anything via API or webhook. Custom platforms, headless builds, B2B portals, marketplaces, and proprietary commerce systems are all supported. The Zipchat solutions team scopes the integration with you, defines the data sources and Agentic Skills, and ships a working setup in 1 to 4 weeks depending on complexity.