WhatsApp AI for ecommerce

WhatsApp AI for ecommerce is an automated system that sends personalized messages to shoppers on WhatsApp, recovering abandoned carts, sending order-placed messages, answering order questions, and running broadcast campaigns, without a human agent managing each conversation. Zipchat's WhatsApp AI reads your store's product catalog and customer data to send contextually relevant messages at the right moment. It is the same AI agent that works on your store, social channels, and email, so each customer keeps one conversation.

When a customer adds products to their cart and leaves without purchasing, Zipchat waits for the delay you set, then sends a WhatsApp message with the customer's name, the product image, a direct checkout link, and an optional discount code. If the customer orders in the meantime, no message is sent. If the customer replies with a question, the AI answers from your product catalog. Automated cart recovery works with Shopify.

Zipchat stores record cart recovery rates between 20% and 39% on WhatsApp, compared to the email industry average of 3-5%. The range depends on your product category, message timing, and whether you include a discount code. One Zipchat customer recovered 39.6% of abandoned carts in an automotive accessories campaign.

WhatsApp messages have a 98% open rate vs 20% for email. Recovery rates run 4-8x higher. Customers are already in the WhatsApp app, the message arrives with a notification sound, and the AI can handle their follow-up questions inside the same thread. Email cannot do that.

Yes. Zipchat connects directly to Shopify. The AI reads your product catalog, prices, inventory, and order data automatically, and Shopify stores get automated cart recovery, order-placed messages, and order lookup. Setup takes under 30 minutes with no developer required.

Partly. On WooCommerce, Wix, and other platforms, WhatsApp conversations, AI answers, and broadcasts work. Automated cart recovery, order-placed messages, and the standard order lookup are Shopify-only. To use order data on another platform, connect a custom Agentic Skill to your store's API.

The AI reads the reply and responds from your product catalog. If a customer asks about sizing, availability, shipping time, or anything your catalog covers, the AI answers immediately. It also recognizes products in photos and answers voice notes in text. If the conversation needs a human, your agent joins the live thread with full context.

Yes. Your team can take over any conversation from the Zipchat inbox. With Draft Mode, the AI writes each reply and your team approves it before it is sent. When the AI escalates a conversation, your agent sees the full history.

Yes. Zipchat sends broadcast campaigns to your opted-in WhatsApp contacts. You choose the template and the audience: all opted-in contacts or a Shopify segment. Each message is personalized with the customer's name and products. One Zipchat yoga brand generated $212K from a single broadcast campaign across 4,401 messages.

A Click-to-WhatsApp campaign is a Meta ad on Instagram or Facebook that opens a WhatsApp conversation when a prospect taps it. Zipchat's AI picks up the conversation automatically and starts qualifying the sale, asking about product interest, answering questions, and guiding toward purchase.

WhatsApp Business requires that contacts opt in before receiving marketing messages. Zipchat works within WhatsApp Business API compliance standards. You are responsible for collecting opt-ins from your customers. Zipchat sends only to your opted-in list.

WhatsApp AI (including cart recovery, broadcast campaigns, and order-placed messages) is included in every plan, from $64/month, billed annually. WhatsApp message fees are billed by Meta, separately from your Zipchat plan. See the pricing page for full plan details.

Setup takes under 30 minutes. Connect your Shopify store, authenticate your WhatsApp Business account through the Zipchat dashboard, and set the delay for your first cart recovery message. From then on, recovery messages go out after the delay you set. On WooCommerce or other platforms, connect order data through a custom Agentic Skill.

Zipchat is built specifically for ecommerce WhatsApp automation. Unlike generic WhatsApp broadcast tools, Zipchat reads your live product catalog, detects abandoned carts on Shopify and messages them after the delay you set, personalizes messages with product images and checkout links, and handles customer replies with conversational AI. Setup takes under 30 minutes with no developer required.