Your customers describe, Zipchat finds

Agentic AI search is a store search bar with an AI agent beside the results. When a shopper searches, Zipchat shows product and page results from your store and, next to them, an AI answer that understands what the shopper means, asks a question when the query is vague, and recommends products. It is the same AI agent that answers on your product pages and in every chat, so each shopper keeps one conversation.

Search tools return a list of products and stop there. Zipchat puts an AI agent beside the results. On Shopify the result cards come from your store's own search, so the difference is not a new ranking: it is the conversation. The agent answers follow-up questions, asks what the shopper needs, suggests the closest products when nothing matches, checks order status on Shopify, and hands off to your team. With an Agentic Skill that creates discounts, it can also create a discount code.

No. On Shopify the cards come live from your store's own search, and the AI reads your existing product pages and catalog data as they are. There are no synonym tables to build, no boosting rules to configure, and no manual tagging. On other platforms, results come from the pages Zipchat crawls, so each page needs a clear title and content.

It replaces the behavior, not the visual element. Your search bar stays where it is. You give Zipchat its CSS selector (our support team finds it for you if needed), and a click on it opens the Zipchat search overlay instead of your theme's search. On Shopify, "See all results" still leads to your store's own search page. If a theme change renames the search bar, update the selector.

On Shopify, the result cards come live from your store's own search, so they show your products as Shopify publishes them. On other platforms, results come from the pages Zipchat crawls and refresh on the crawl schedule.

The overlay shows a "no results" message you can customize. On desktop, the AI answer sits beside the results, so the shopper can ask the agent and get the closest products. On mobile, the chat opens with the shopper's question. The AI can suggest alternatives, answer questions, or escalate to a human agent.

Yes. On Shopify the overlay uses your store's own search across the whole catalog and shows up to 12 products and 6 pages or articles per search, with "See all results" for the rest. On other platforms, indexing runs in the background and does not affect the live store experience.

Yes. The AI replies in the shopper's language. On Shopify, the result cards follow your Shopify Markets and translations, so shoppers see the language, prices, and products you publish for their market.

Not in the search bar: it takes typed questions. Photos and voice notes work in chats on WhatsApp, Instagram, and Messenger, where the same agent recognizes products in photos and answers voice notes in text.

Yes, on Shopify, when you turn it on. A cart icon on each available product opens a panel with the options, price, and availability, and adds the product to the cart. It does not check out. Sold-out products still show, dimmed and without the cart icon.

Yes. AI Search can run on its own with the chat bubble hidden. In the same browser tab, the overlay remembers the query, the results, and the scroll position when the shopper closes and reopens it.

Connect your store, then point Zipchat at your search bar with its CSS selector; if you do not know it, our support team finds it for you. Choose desktop, mobile, or both, set the placeholder, labels, no-results message, and colors, and test it in preview. Live in under 30 minutes.

It fits stores where shoppers use the search bar and too many searches end on a "no results" page, where the catalog is broad enough that shoppers describe what they want instead of naming it, where customers browse in more than one language, or where paid traffic should meet search that sells, not filters. It is not the right fit if you sell one or two products and nobody uses search, or if your search traffic is near zero and chat is not deployed.

Yes. AI search is included in every plan, from $64/month, billed annually, with a 7-day free trial and a 30-day money-back guarantee. More AI replies can move you to a higher plan.