The AI agent for ecommerce growth

Zipchat plans start at $64/month billed annually ($768/year), or $80/month billed monthly. Every plan includes a 7-day free trial so you can test Zipchat with your store before being charged.

You also get a 30-day money-back guarantee on your first payment, on monthly and annual plans. If Zipchat is not the right fit, contact support within 30 days of your first payment and we will refund it in full, to your original payment method. We may refuse a refund only in cases of suspected fraud or abuse.

A reply is any response the AI sends to a visitor or customer, whether in the chat widget, email, or a connected messaging channel like WhatsApp or Instagram. Each outbound AI message counts as one reply.

Extra reply packages cost $49 for 250 replies on Starter, Pro, and Scale, or $49 for 500 replies on Scale Plus. That said, upgrading to the next plan is almost always more cost-effective, since higher plans include significantly more replies at a lower cost per reply.

Currently, we only charge for the standard Zipchat AI plans, with no hidden fees or extra costs. However, in the future, we may introduce additional charges for new features or advanced functionalities.

If you join today, every current feature stays included in your plan.

(Note: Meta does charge a fixed fee, depending on the country, for sending the first message to a number. This applies only for marketing campaigns. In US it would be $0.02 per chat initiated, meaning the cost of the campaign would be $20 for 1.000 people reached)

With Zipchat AI, you can automate WhatsApp marketing, sales, and support without worrying about complex configurations. Start engaging customers and increasing sales today.

Yes. Every paid plan, monthly or annual, includes a 30-day money-back guarantee. If Zipchat is not the right fit, contact support within 30 days of your first payment and we will refund it in full, to your original payment method. We may refuse a refund only in cases of suspected fraud or abuse.

Yes. You don't need a contract, and there are no cancellation fees. You can cancel your plan from the account dashboard at any time. Your access continues until the end of the current billing period.

Yes. Upgrade or downgrade your plan with a few clicks from your dashboard. Changes take effect immediately or at your next billing cycle, depending on your preference. An upgrade or downgrade is billed at the prices published on this page at the time of the change.

If you stay on the same plan, your price normally stays the same, even when our list prices change. If you upgrade, downgrade, or cancel and later reactivate, the prices then published on this page apply. We keep the right to change an existing price for business reasons. If we do, we email you at least 30 days before, the change applies from your next renewal, and you can cancel before it does.

Yes, upgrading to a higher plan increases the monthly cost, but the cost per individual reply drops with each tier. The higher the plan, the cheaper each reply becomes, making it more efficient as your volume grows.

Pricing is transparent and predictable. You can upgrade or downgrade at any time from your account dashboard and only pay for the plan you are on.

Yes. If you install Zipchat through the Shopify App Store, your subscription is billed by Shopify and appears on your Shopify invoice alongside your other apps. All plan features are identical regardless of how you subscribe.

No. You don't need to sign a contract unless you want one. Zipchat offers monthly or annual billing, and you can cancel anytime without cancellation fees. Your access continues until the end of your current billing period. After the 30-day money-back period, unused months on an annual plan are not refunded.

Setup takes under 30 minutes. For Shopify, install the app from the Shopify App Store and you're live. For other platforms, paste one code snippet into your site header. No coding skills needed.

No demo required. The account walks you through each step, and our documentation covers everything in detail. Every new plan also includes a free onboarding call. Our team is happy to help you get set up.

Not for most conversations. Under 3.2% of conversations are escalated to a person (Zipchat platform data). Your team only needs to step in for complex issues, special requests, or when a customer specifically asks for human help. You can cut support costs significantly.

Zipchat works on your website, whether it's on Shopify or any other CMS (Woocommerce, Magento, Wix, Webflow, Salesforce Commerce Cloud, etc.) via a lightweight script. It can also be deployed in WhatsApp Business API, Instagram DMs, Facebook Messenger, and email. All platforms share the same AI brain, so your customers get consistent, intelligent responses no matter where they reach you.

Yes. Zipchat connects to WhatsApp, Instagram DMs, and email in addition to the chat widget on your site. Replies across all channels count toward your plan's monthly reply limit. You can enable each channel from your account settings.

Zipchat detects your customer's language and replies in it from the first message. Any language, no setup on your end.

Each store runs on its own plan, so the AI stays indexed on that store's products and data. If you operate multiple stores, contact us for multi-store pricing options.

Zipchat is an active participant in the EU-U.S. Data Privacy Framework, and the Privacy Policy is written around GDPR roles. Customer data is stored in the United States, unless otherwise agreed in writing. Read the details on our Trust page.

Zipchat takes action, not only conversation. It recommends products based on what customers need, handles objections in seconds, creates personalized discount codes, and guides shoppers step-by-step toward purchase. Traditional chatbots only answer questions. Zipchat actively sells, which is why brands see measurable increases in conversion rates and average order value.

Zipchat is built to act, not only answer. It can pull real-time order data, generate discount codes, recommend products from your catalog, and execute tasks without sending customers to another page. It's an AI agent, not a conversational interface alone.