The AI Agent for Ecommerce Growth

Zipchat offers a free plan with 120 AI replies per month and 100 pages in the knowledge base. It is designed for micro stores and anyone who wants to explore the platform before committing to a paid plan.

Paid plans start at $49/month. Every paid plan includes a 7-day free trial and a 30-day money-back guarantee, so you can test Zipchat risk-free before deciding.

A reply is any response the AI sends to a visitor or customer, whether in the chat widget, email, or a connected messaging channel like WhatsApp or Instagram. Each outbound AI message counts as one reply.

It depends on your plan. On the free plan, the AI stops replying once the monthly limit is reached and a human will need to handle responses manually until the next billing cycle resets.

On paid plans, extra reply packages are available at $49 for 250 additional replies. That said, upgrading to the next plan is almost always more cost-effective, since higher plans include significantly more replies at a lower cost per reply.

Currently, we only charge for the standard Zipchat AI plans, with no hidden fees or extra costs. However, in the future, we may introduce additional charges for new features or advanced functionalities.

If you join today, you lock in all current features at no extra cost, ensuring you continue to get the most value from Zipchat AI without any additional fees.

(Note: Meta does charge a fixed fee, depending on the country, for sending the first message to a number. This applies only for marketing campaigns. In US it would be $0.02 per chat initiated, meaning the cost of the campaign would be $20 for 1.000 people reached)

With Zipchat AI, you can automate WhatsApp marketing, sales, and support without worrying about complex configurations. Start engaging customers and increasing sales today.

Yes. Every paid plan includes a 30-day money-back guarantee. If Zipchat is not the right fit, contact support within 30 days of your first payment and we will refund you in full, no questions asked.

Yes. There are no long-term contracts and no cancellation fees. You can cancel your plan from the account dashboard at any time. Your access continues until the end of the current billing period.

Yes. Upgrade or downgrade your plan with a few clicks from your dashboard. Changes take effect immediately or at your next billing cycle, depending on your preference.

Yes, upgrading to a higher plan increases the monthly cost, but the cost per individual reply drops with each tier. The higher the plan, the cheaper each reply becomes, making it more efficient as your volume grows.

Pricing is transparent and predictable. You can upgrade or downgrade at any time from your account dashboard and only pay for the plan you are on.

Yes. If you install Zipchat through the Shopify App Store, your subscription is billed by Shopify and appears on your Shopify invoice alongside your other apps. All plan features are identical regardless of how you subscribe.

No contracts. Zipchat works month-to-month. You can cancel anytime without penalties or long-term commitments.

Setup takes 5–10 minutes. For Shopify, install the app from the Shopify App Store and you're live. For other platforms, paste one code snippet into your site header. No coding skills needed. Most merchants go live the same day they sign up.

No demo required. The account walks you through each step, and our documentation covers everything in detail. Every new plan also includes a free onboarding call. Our team is happy to help you get set up.

Not for most conversations. Zipchat handles 90%+ of inquiries automatically, with some merchants getting close to 99%. Your team only needs to step in for complex issues, special requests, or when a customer specifically asks for human help. You can cut support costs significantly.

Zipchat works on your website, whether it's on Shopify or any other CMS (Woocommerce, Magento, Wix, Webflow, Salesforce Commerce Cloud, etc.) via a lightweight script. It can also be deployed in WhatsApp Business API, Instagram DMs, Facebook Messenger, and email. All platforms share the same AI brain, so your customers get consistent, intelligent responses no matter where they reach you.

Yes. Zipchat connects to WhatsApp, Instagram DMs, and email in addition to the chat widget on your site. Replies across all channels count toward your plan's monthly reply limit. You can enable each channel from your account settings.

Zipchat supports over 95 languages and automatically detects what language your customer is speaking. It responds naturally in their preferred language without any setup on your end.

Each store runs on its own plan so the AI stays trained on that store's products and data. If you operate multiple stores, contact us for multi-store pricing options.

Yes. Zipchat uses bank-level encryption and follows GDPR, CCPA, and platform-specific privacy standards. We don't store unnecessary customer data, and all information is protected. Your customers' privacy and your brand's security are built into the platform from day one.

Zipchat takes action, not only conversation. It recommends products based on what customers need, handles objections in real-time, creates personalized discount codes, and guides shoppers step-by-step toward purchase. Traditional chatbots only answer questions. Zipchat actively sells, which is why brands see measurable increases in conversion rates and average order value.

Zipchat is built to act, not only answer. It can pull real-time order data, generate discount codes, recommend products from your catalog, and execute tasks without sending customers to another page. It's an AI agent, not a conversational interface alone.