It doesn't help with the work. It does the work.

The Zipchat AI agent team is one AI agent for your ecommerce store that brings in a specialist for every job: a seller, a support rep, cart recovery, a product expert, search, and an operator that acts in your tools. The specialists are part of the same agent, with one central brain: the same knowledge, rules, tools, Agentic Skills, and inbox, on every channel.

Pre-sale questions, support tickets, abandoned carts, product page doubts, and store search. The team closes the sale, answers the order question, recovers the cart, and answers the sizing question. You step in only when a conversation needs a human.

The seller recommends products, answers pre-sale questions, and suggests what goes well together, with product cards; on Shopify it adds the right size to the cart inside the chat, and the shopper checks out. The support rep answers order tracking (on Shopify), shipping, sizing, returns guidance, and FAQs, so most tickets never reach your inbox: under 3.2% of conversations are escalated to a human agent, on average across 2,500+ brands. Cart recovery re-engages shoppers who left on WhatsApp, where open rates beat email; automated cart recovery works with Shopify. The product expert answers product questions on the product pages where you install them, right where shoppers hesitate. Search shows results from your store's search with an AI answer that understands what shoppers mean, and on Shopify shoppers can add to cart from the results. The operator acts in your tools with Agentic Skills.

You test it in Test Chat before going live and correct any answer that is off. After launch, every conversation is readable in Zipchat, and you can correct answers at any time. When a conversation needs a human, it hands off with full context.

A chatbot answers questions and stops there. This team sells, recovers carts, answers product page questions, runs your store search, and acts inside connected tools.

No. It is one AI agent: one setup and one knowledge base cover the whole team. It brings in the right specialist for each conversation, so you never assign, escalate, or babysit. You set the rules and see every conversation.

Under 30 minutes, with no coding. Install the Shopify app, the WordPress plugin, or one script on any platform. The agent learns from your store, products, and pages, and you test it in Test Chat and correct any answer before you go live.

Any language. The agent replies in the customer's language automatically from the first message, with no setup on your end. The widget's own texts, such as the welcome message and buttons, use Localisations when you want them translated.

The full conversation is forwarded to your team with context, in one click. The customer never repeats themselves, and your team sees everything discussed so far.

Both. Built in, it looks up orders and creates discount codes on Shopify, captures leads, and hands conversations to your team. With Agentic Skills it acts inside your other tools: built-in skills, ready-made templates, or your own for any tool with an API. Every skill you add is a new ability for the whole team. Returns, exchanges, and loyalty points need an Agentic Skill connected to your tools.

Every conversation is readable in Zipchat. The Zipchat MCP, in every plan, lets Claude Code, Cowork, Codex, Cursor, or any MCP client ask about your conversations, with each order traced back to the conversation that produced it. A live dashboard shows revenue by surface, channel, and market; a monthly report lists objections and demand gaps; and the Conversations API lets you rebuild the numbers in your own warehouse.

Plans start from $64/month, billed annually, with a 7-day free trial and a 30-day money-back guarantee. Cancel anytime. One subscription covers work that would otherwise need several roles.