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Automate support

Automate ecommerce customer support

One AI agent that tracks orders, handles returns* and edits orders* inside your tools, and hands over to your team in your helpdesk.

Start free trial Book a demo

7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 4.9 on Shopify 4.8 on G2

* With an Agentic Skill connected to your tools.

Example conversation · closed in 2 minutes

Trusted by 2,500+ ecommerce brands

OutletMoto Piquadro Police Shelly Tropicfeel Tucano Urbano WheelUp Zumba Wear BMW Motorrad Burger Motorsports Caleffi Farma.it Farmacie Vigorito INA Essentials iStorm Jackery King Attitude lesac Liforme Nuvio OutletMoto Piquadro Police Shelly Tropicfeel Tucano Urbano WheelUp Zumba Wear BMW Motorrad Burger Motorsports Caleffi Farma.it Farmacie Vigorito INA Essentials iStorm Jackery King Attitude lesac Liforme Nuvio

What automated ecommerce support looks like

Most support questions in ecommerce are about orders, returns, sizes and delivery. The agent answers them and takes the action in your systems, on the channel the customer chose. Your team gets only what needs a person.

Under 3% of conversations are escalated to a human.

  • Trained on real ecommerce support conversations held by real support agents.

It resolves the request, not just the question

Where is my order

Live tracking from your carrier, in the customer's language. Built in on Shopify.

Example conversation

Returns and exchanges*

Opens the return, sends the label and sets the refund in your returns platform.

Example conversation

Order changes*

Address, size or cash on delivery changes, with your approval where you want it.

Example conversation

Product and policy answers

Sizes, ingredients, compatibility and policies, answered from your own content.

Example conversation

* With an Agentic Skill connected to your tools.

Start free trial Book a demo

Built with your support team, not instead of it

  • Rules in plain words

    You write the rules. The agent follows them every time, and hands over when you say so.

  • Handover inside your helpdesk

    Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce. The ticket arrives with the transcript and the order.

  • Corrected once, fixed for good

    Correct an answer once and it never repeats the mistake.

One agent on every support channel

Website chat, email, WhatsApp, Instagram and Messenger share one memory of each customer.

Answers in your website chat

Order and policy questions, answered with your live order data.

Example conversation

Answers email in the same thread

Order status and policy questions, answered in the thread.

Example conversation

Continues on WhatsApp

It remembers the order from the email, so nobody repeats it.

Example conversation

Answers your DMs

Shipping and order questions, in the app shoppers use.

Example conversation

Answers on Messenger

Policy and order questions, in the same voice.

Example conversation

Results

Under3%

of conversations escalated to a human

2 in 3

conversations handled outside business hours

Any

language, from the first message

  • iStorm

    93%

    of support requests fully automated

  • Tucano Urbano

    86%

    of chats resolved without a person, 60% outside business hours

  • Tropicfeel

    85%

    of customer questions handled without a person

    Read the story

Support that also sells

89% of conversations happen before the purchase. The agent that answers a sizing question can also close the order.

  1. Increase sales Answers doubts, recommends and recovers carts on search, product pages, chat and WhatsApp.
  2. This page Automate support Tracks orders, handles returns* and hands over inside your helpdesk.
  3. Customer insights Objections, demand gaps and attributed revenue, in a dashboard, a report, an API and your own AI.

* With an Agentic Skill connected to your tools.

How the agent is built Agentic Skills

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See it on your site

Start at $64 a month, billed annually. Move to a fixed price when you grow.

Billed annually, save 20%

  • Starter

    $64a month

    billed annually

    $80a month

    billed monthly

    • 750 replies a month
    Start free trial

  • ProRecommended

    $240a month

    billed annually

    $300a month

    billed monthly

    • 3,000 replies a month
    Start free trial

  • Scale

    $480a month

    billed annually

    $600a month

    billed monthly

    • 6,000 replies a month
    Start free trial

  • Scale Plus

    $960a month

    billed annually

    $1,200a month

    billed monthly

    • 14,000 replies a month
    Start free trial

  • Unlimited

    from $2,100per month

    Fixed price

    • Unlimited replies
    • Rate locked for 12 months
    • No overage
    Talk to sales

Unlimited team members on every plan.

Installs easy and has greatly reduced staffing needs for basic customer sales and service. Their support is also very responsive to any suggestions you may have.

Burger Tuning, Australia
FAQ

Frequently asked questions

How do you automate ecommerce customer support?

Connect the agent to your catalog, orders and policies. It answers questions, acts in your tools and hands over to your team by the rules you write.

What share of conversations still needs a person?

Under 3% of conversations are escalated to a human.

Does it work with Zendesk or Gorgias?

Yes. It works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce. The ticket arrives with the transcript and the order.

Can it process returns and order changes?

Yes, with an Agentic Skill connected to your tools. You approve sensitive actions, and tracking orders is built in on Shopify.

What happens when it does not know the answer?

It says so and routes the conversation to your team with the context. It never invents a price, a policy or a delivery date.

Which languages does it answer in?

The customer's language, from the first message.

How long does setup take?

Live in under 30 minutes when you start on your own. You can also scope the rollout with a solutions lead in one to four weeks.