AI platform
Why Zipchat: the AI platform How it works
See Zipchat on your own store Free store previewWorks with
All integrationsIntegration · BigCommerce
Live in under 30 minutes via the Script Manager, connects the BigCommerce REST APIs, and answers across every channel from one knowledge base.
7-day free trial · Stripe billing
Where's my order 5042?
It shipped Tuesday and arrives Monday.
Shipped · arrives MonWill the cold air intake fit my build?
Yes, the Stage 2 intake fits your model and is in stock.
BigCommerce serves a growth-stage and mid-market segment that often runs at higher AOV than the average Shopify SMB. Buyers asking pre-purchase questions about fitment, compatibility, shipping, or inventory are higher-intent, so the cost of a missed answer is direct revenue, not a deflection statistic.
Support is a sales channel, not a cost center. The Stencil theming and Script Manager make snippet install painless, and the REST APIs (V2 and V3) cover most of the agentic-skill surface an AI agent needs. The real gap is whether the chat tool is AI-first or human-agent first, where rules-based chatbots fail on roughly 30% of queries and agentic AI fails on under 5%. See our customer service guides for the deflection benchmark research.
BigCommerce merchants running Zipchat: Burger Motorsports, Terps USA, and Top 24h.
From the Script Manager to a live agent on your storefront in five steps. No app marketplace install, no theme edits.
From the admin, go to Storefront > Script Manager and create a new script.
Set Location to Header or Footer and Pages to All Pages. The widget renders sitewide within seconds.
Under Settings > Store-level API accounts, create OAuth credentials scoped for orders, products, customers, and content.
Set brand tone, escalation rules, and proactive triggers for cart value, exit intent, product viewed, and time on page.
Wire skills against the BigCommerce REST APIs, then connect WhatsApp, Instagram, Messenger, and email.
One platform replaces the chat widget, the email triage tool, the WhatsApp inbox, and the on-site search bar. Every conversation runs through one knowledge base that already knows your catalog, customer history, and order graph.
Which filter fits a 2.0T engine?
The Pro-Flow 2.0T filter is the right fit.
Do you offer wholesale pricing?
Yes, here is your wholesale group pricing and a custom cart.*
WISMO, returns, refunds, and policy clarifications resolve in chat.* The AI queries the BigCommerce orders endpoint in real time. See WISMO automation.
BigCommerce stores often see higher AOV and longer pre-purchase research. The AI reads the full catalog, recommends the right product, applies a coupon when the rule allows,* and books a demo when the conversation reads like a large B2B order. Product recommendations work on growth-stage catalogs without manual training.
Proactive triggers fire on cart value, exit intent, product viewed, and time on page, so the AI starts a chat in the moment rather than after an email delay. Pair with WhatsApp for outbound recovery on high-value abandonments.
Website chat, WhatsApp marketing, Instagram, Messenger, email, and on-site AI search all run from one knowledge base, so the same answer ships to every channel. See WhatsApp commerce.
International BigCommerce stores get automatic detection from the visitor's browser, and the AI replies in the same language with no separate config. See multilingual support.
* With an Agentic Skill connected to your tools.
Two parts: a JavaScript snippet through the BigCommerce Script Manager, and the BigCommerce REST APIs (V2 and V3) for agentic skills. Auth runs through standard OAuth credentials generated under Settings > Store-level API accounts.
Placed via the BigCommerce Script Manager. Header or Footer location, all pages.
OAuth credentials with scoped resource access for orders, products, customers, content, and shipping.
Built in. The snippet works on every Stencil theme without modification.
For stores running custom front ends on top of the BigCommerce backend.
For merchants running B2C plus B2B or multi-region setups. The AI scopes answers to the storefront in view.
Under 30 minutes to go live, including the snippet, first render and AI catalog indexing. Agentic Skills wiring and channel setup can be refined later.
Catalog-aware product Q&A, recommendation responses, multilingual replies, and proactive cart-recovery messages all work as soon as the snippet is live and the API connection is wired. The AI reads the catalog, content pages, and policy pages directly.
What needs configuration: brand tone, escalation rules, proactive trigger thresholds, channel connections, and Agentic Skills wiring against the BigCommerce REST APIs.
Describe an action in plain language. Zipchat wires it into the relevant BigCommerce REST API endpoint, and the AI invokes it when a conversation matches your rule. Agentic Skills ship on every plan.
Fetch order data
Via the orders endpoint by email, phone, or order ID.
Apply coupon codes*
Generate single-use codes against cart value or customer group rules.
Process refunds*
Within policy via the refund endpoint.
Look up inventory
By SKU and variant.
Update customer records*
Tag a customer, change customer group, append addresses or notes.
Cancel orders*
Within the cancellation window.
Trigger checkout-stage actions*
On stores running BigCommerce's open checkout.
Anything else the BigCommerce REST APIs expose
Every endpoint is reachable through Agentic Skills.
You describe the action in plain language: "When a customer in the wholesale group asks for a quote on bulk orders over 50 units, retrieve their pricing tier and surface a custom-cart link." Zipchat wires the Agentic Skill against the BigCommerce REST APIs, and the AI invokes it when the conversation matches.
* With an Agentic Skill connected to your tools.
BigCommerce merchants typically evaluate Zipchat against LiveChat (human-agent first), Olark (classic chat without AI), Tidio (entry-level AI), and various BigCommerce App Store messaging widgets.
| Capability | Zipchat Recommended | LiveChat | Olark | Tidio | BC App Store alts |
|---|---|---|---|---|---|
| AI-first agent | Yes | Add-on | No | Partial | Varies |
| BigCommerce REST API actions | Yes | No | No | Limited | Limited |
| Agentic Skills on every plan | Yes | No | No | No | No |
| WhatsApp marketing | Yes | Add-on | No | Add-on | No |
| Instagram and Messenger | Yes | Yes | Limited | Yes | Limited |
| On-site AI search | Yes | No | No | No | No |
| Headless storefront support | Yes | Yes | Yes | Yes | Varies |
| any language native | Yes | Limited | Limited | Limited | Limited |
| 7-day free trial | Yes (full access) | Yes | Yes | Yes | Varies |
Yes. Zipchat is an AI chatbot for BigCommerce that installs in minutes with a lightweight script. It answers product and order questions from your live catalog and policies, including AI order tracking, and helps increase sales through product recommendations and cart recovery. It also runs across WhatsApp and other channels from one knowledge base, and hands off to your team when needed.
Any discount on my first order?
Here's 10% off your first order.
Code WELCOME10 applied** With an Agentic Skill connected to your tools.
Smaller merchants on BigCommerce often punch above their weight on AOV. Zipchat answers the most common customer questions, about 80% of conversations, before the buyer leaves the page. The Starter plan covers a typical SMB volume, and every plan starts with a 7-day free trial.
The win is conversion rate plus support cost containment. Cart recovery, proactive triggers, and post-purchase upsell flows all run inside chat. WhatsApp pairs for outbound recovery on high-cart-value abandonments.
Large BigCommerce stores running multi-storefront, B2B, and headless setups use Agentic Skills for the long tail of platform-specific actions: customer-group pricing, shared catalogs, multi-region currency handling, custom checkout flows. Scale Plus and Unlimited handle the throughput.
Plans start from $64/month, billed annually. Agentic skills and every channel included.
Burger Motorsports serves a global automotive performance customer base. Zipchat runs 24/7 multilingual support so questions from any time zone get answered correctly in the customer's language.
Terps USA uses Zipchat to deflect support tickets and capture high-intent sales conversations on the storefront, both in the same chat session.
Top 24h runs Zipchat to handle technical support inquiries and convert browsers in the same conversation, lifting conversion rate while cutting support cost.
Add a JavaScript snippet through the BigCommerce Script Manager (Storefront > Script Manager). Set it to load on all pages and choose the Header or Footer location. The widget renders sitewide within seconds. No app marketplace install required.
Yes. Agentic Skills wire Zipchat into the BigCommerce REST APIs (V2 and V3) for orders, products, customers, coupons, shipping, and checkout. Auth runs through standard OAuth credentials generated in the BigCommerce admin under Settings > Store-level API accounts.
Zipchat is live in under 30 minutes, including the Script Manager install and AI catalog indexing. Agentic Skills wiring against the BigCommerce REST APIs and advanced settings such as escalation rules, proactive triggers, and channel connections can be refined later.
No. The Zipchat snippet loads asynchronously through the Script Manager and does not block page rendering. BigCommerce's Stencil framework handles the script lifecycle without theme conflicts.
Yes. Headless BigCommerce stores running on a custom front end use the same JavaScript snippet plus REST API connection. The AI gets full catalog and order awareness through the API layer regardless of front-end framework.
Yes. Agentic Skills query the BigCommerce orders endpoint by email, phone, or order ID. The AI returns shipping status, tracking, and delivery ETA without requiring the customer to paste an order number.
LiveChat is human-agent first with limited AI. Olark is a classic chat tool without an agentic AI layer. Tidio is entry-level chat with a thin AI tier. BigCommerce App Store alternatives skew toward templated messaging widgets. Zipchat is AI-first with Agentic Skills on every plan.
Yes. BigCommerce merchants running multiple storefronts (B2C plus B2B, multiple regions) connect each storefront separately. The AI scopes the answer to the storefront the visitor is browsing.
Any language, native to the AI. International BigCommerce stores get automatic detection from the visitor's browser and the AI replies in the same language with no separate config.
Plans start from $64/month, billed annually, and scale through Starter, Pro, Scale, and Scale Plus tiers. The Unlimited plan handles high-volume BigCommerce merchants. Agentic Skills, multichannel, and any language ship on every plan. Stripe billing. Every plan starts with a 7-day free trial.
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