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Everything your AI agent can do

Zipchat ships with a library of ready-to-use capabilities. No setup required. Browse by use case and click any card to see it in action.

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GDPR & AI Act compliant 4.8 on Shopify 4.8 on G2 4.8 on Capterra 4.8 on Software Advice
Learns your data Activates automatically Works on all channels

AI Capabilities for E-Commerce

The AI handles sales, support, and marketing conversations automatically, with dedicated intelligence for each specific task. Every capability connects directly to your Shopify store or product catalog and activates without any manual configuration.

Sales & Conversion

Sales & Conversion

AI out-of-stock assistant: alternative product recommender

Let the AI Agent recommend 2-3 similar in-stock alternatives when products are unavailable, with optional discount incentives to recover potential lost sales.

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Sales & Conversion

AI product recommendations

Let the AI Agent recommend products through natural conversation, understanding complex requirements and asking qualifying questions to match shoppers with perfect items.

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Sales & Conversion

AI size and fit advisor: personalized sizing recommendations

Automatically recommend the perfect size by asking customers qualifying questions and matching their measurements to your sizing charts.

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Sales & Conversion

Comment to DM automation: turn a comment into a conversation

When someone comments on your Facebook or Instagram post, Zipchat opens a direct message and keeps talking, with your catalog, your stock levels and your order data behind every reply.

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Sales & Conversion

Create unique Shopify discounts

Create unique, single-use Shopify discount codes on demand during conversations based on your rules for negotiation and discount triggers.

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Sales & Conversion

Proactive engagement chat

Let the AI Agent proactively engage browsing customers with context-aware messages triggered by hesitation signals, converting passive browsers into active buyers.

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Sales & Conversion

Store visitors qualification: smart pre-sale questions

Proactively ask 2-3 qualifying questions to understand customer needs and recommend the perfect product across all channels.

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Customer Support

Customer Support

AI delivery date calculator: smart ETA predictions

Automatically convert order fulfillment stages into accurate delivery dates based on your shipping policies and courier timelines.

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Customer Support

AI FAQ automation: instant answers to any question

Instantly answer any FAQ question by pulling from your knowledge base and adapting the response to each customer's specific context.

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Customer Support

AI order tracking: automate WISMO

Instantly resolve "where is my order" inquiries by automatically pulling live order status, tracking numbers, and courier details from Shopify.

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Customer Support

AI subscription assistant: cancel, upgrade and billing assistant

Let the AI Agent explain customers your policies, guiding them through subscription changes, cancellations and billing, based on your documented policies.

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Customer Support

Answers brand questions

Let the AI Agent answer any brand question by training it on your complete knowledge base, custom prompts, and corrections that improve responses over time.

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Customer Support

Human chat takeover: seamless AI-to-agent handoff

Seamlessly transfer conversations from AI to human agents when needed, with live chat takeover or ticketing system integration.

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Customer Support

International duties guide: customs and tax explanations

Let the AI Agent explain international duties, customs fees, and tax obligations to customers by country, using your uploaded shipping policies and offering a coupon when appropriate.

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Customer Support

Late delivery AI assistant: lost package resolution tool

Let the AI Agent resolve late delivery complaints by checking order notes, providing carrier information, and offering compensation coupons based on your policies.

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Customer Support

Multilingual customer support with AI: instant service in any language

Automatically detect and respond in any customer's language while maintaining your brand tone across all conversations.

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Customer Support

Order refund assistant: policy guidance and processing helper

Let the AI Agent guide customers through your refund process, verify eligibility by checking order data, collect necessary information, and escalate the information to the human team.

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Customer Support

Social media comment moderation: hide what shoppers should never read

Zipchat reads every comment on your Facebook and Instagram posts, reels and ads, then hides spam, scams and abuse before other shoppers see them.

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Customer Support

WhatsApp customer support: 24/7 automated AI service

Provide 24/7 multilingual customer support on WhatsApp with AI that handles 90% of inquiries and converts support into sales.

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Marketing & Growth

Marketing & Growth

Collect customer information with AI

Let the AI Agent collect customer information through conversational questions, then forward complete responses to your team or automation inbox.

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Marketing & Growth

Offline WhatsApp list building: QR code subscriber growth

Generate QR codes to collect WhatsApp subscribers at physical locations, events, and offline marketing campaigns with incentive offers.

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Product Knowledge

Product Knowledge

AI ingredients guide: product composition and safety assistant

AI agent that answers ingredient safety, allergen, and compliance questions by searching your uploaded product formulation documentation.

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Product Knowledge

AI product compatibility checker: prevent wrong product purchases

Automatically confirm if products work together by checking compatibility matrices in your knowledge base before customers buy.

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Product Knowledge

AI product materials guide: ingredient and fabric assistant

AI agent that answers fabric composition, material quality, and care instruction questions by searching your uploaded product documentation.

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AI Capabilities for SaaS and Software

Zipchat connects to your live codebase and answers technical questions for support, pre-sales, and internal teams without hallucinations. Each capability draws from your actual documentation and product logic, not generic training data.

Technical Support

Technical Support

AI accuracy from live code: zero-hallucination technical answers

Ground every AI response in your current production codebase to eliminate hallucinations and ensure answers reflect the exact state of your product.

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Technical Support

Deflect technical support tickets: AI-first resolution for SaaS

Intercept technical support tickets at the first contact point using AI grounded in your live codebase, before they reach your support team or engineering.

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Technical Support

Engineering time protection: stop support tickets reaching your developers

Deflect technical support questions before they reach engineering with AI grounded in your codebase, so developers ship instead of answering tickets.

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Technical Support

Ticket deflection: resolve support tickets automatically

Automatically answer repetitive support tickets by searching your codebase and documentation, so your team handles only complex cases that truly need a human.

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Product Knowledge

Product Knowledge

API documentation AI: always-current answers from your live API

Replace stale API documentation with AI that reads your live API code and answers developer questions accurately at the moment of integration.

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Product Knowledge

Codebase AI search: natural language answers from your code

Let support agents and customers search your entire codebase and documentation with plain English questions and get accurate, cited answers instantly.

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Product Knowledge

Internal knowledge base: AI-powered team documentation search

Give your support and sales teams instant access to internal docs, runbooks, and product knowledge through a conversational AI that always stays current.

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Revenue & Growth

Revenue & Growth

Customer onboarding AI: guide new users through your product

Walk new customers through setup, configuration, and initial use cases with an AI that knows your product's exact capabilities and limitations.

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Revenue & Growth

Developer onboarding AI: get developers integrated faster

Answer developer questions during API integration and SDK setup from your live codebase, so developers reach their first successful API call faster.

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Revenue & Growth

Pre-sales AI enablement: answer deep technical questions in deals

Equip prospects with accurate technical answers during evaluation by connecting your AI to live product documentation and architecture docs.

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Revenue & Growth

Shopify app merchant onboarding: reduce setup support volume

Answer merchant configuration and setup questions automatically using your Shopify app's actual code, so new merchants activate without creating support tickets.

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