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How To Improve Sales With AI-Powered E-commerce Chatbots?

How To Improve Sales With AI-Powered E-commerce Chatbots?

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March 5, 2024

With the increasing use of online shopping by busy customers these days, it has become quite evident that businesses need to improve their online stores, or else they will lose prospective leads.

Since, in today's time, everyone searches for a shortcut to get their essential items delivered at home without having to go to the physical store, their only resort is online shopping.

This has opened the line for many businesses who earlier only used to depend on their local store and used to wait for their customers to come in and shop.

However, as online customers continue to grow, so do the customer queries, waiting for them to be resolved by the brands. And when businesses provide solutions, customers bounce to competitors' sites.

This is why many e-commerce companies are leveraging the technology of AI chatbots for ecommerce.

The Arrival Of AI Chatbots

Today, chatbots are gaining huge popularity because of the recent developments in generative artificial intelligence (AI).

While some people take the help of Open AI ChatGPT to help them with their homework, reel captions, and great pickup lines to send to someone they like, businesses are leveraging chatbots to solve customer queries.

As a result of their affordability and their ability to drive customer satisfaction, Gartner predicts that chatbots will take center stage as companies communicate with their customers by 2027.

Let's move on to read more about these chatbots and how they drive more sales and customer satisfaction.

What Are E-Commerce Chatbots?

An AI sales chatbot is like having a virtual sales representative who talks to your customers on your behalf and helps them with their online shopping experience. This e-commerce chatbot is always available to talk to customers, answer their questions, and suggest to them things they might like to buy.

Chatbot marketing solutions have even become better with the help of smart technology. These chatbots can make online experiences more exciting, help businesses market their products better, and attract more people to buy things.

In other words, e-commerce chatbots can be used to:

  • Provide Customer Service
  • Answer Questions
  • Recommend Products
  • Gather Feedback
  • Track Engagement
  • Activate the Shopping Assistant
  • Assist Clients in Finding Items within a Catalogue
  • Collect Contact Information

Today's sales chatbots not only help sell products, but they also collect important information about customers to learn more about how they shop. Thus, by using an AI chatbot, you can make your sales process better with the help of artificial intelligence.

Now, let's understand how BigCommerce's high-end chatbot can solve all your customer-related issues.

How Are BigCommerce Chatbots Changing The Game For Many Store Owners?

For those of you who don't know, BigCommerce is an online store for people who want to sell things. It helps them create their store on the internet and make it look just the way they want. They can choose how their store looks, manage orders, process payments, ship products, keep track of inventory, and use tools to promote their store.

You can install a BigCommerce chatbot on your store that interacts with your customers and solves their queries, as it doesn't give you the built-in AI bot option. By using a third-party solution like Zipchat, you can answer questions and help people with things like finding out about products, buying them, paying for them, getting them shipped, returning them, or canceling orders.

So, the chatbot is always there to help people on the website.

Benefits Of Integrating A Chatbot To Your BigCommerce Chatbot

Here are the benefits of having a chatbot integrated into your BigCommerce store:

  1. 24/7 Assistance:

When you add an AI bot to your existing store, it can help customers at any time, day or night, to help them resolve their queries. You won't have to hire additional staff for the night shift or worry about missing any customer questions. The BigCommerce chatbot works all the time and never gets tired or takes a day off, so it's like having a helpful friend with you any time you need it.

  1. Respond To FAQs:

When customers have questions about products, payments, shipping, or cancellations, they often ask the same thing over and over again. So, instead of hiring a person to answer these questions, we can use a special computer program called a chatbot. That chatbot is programmed with all the common questions customers ask, and it answers them within seconds. This saves customers from waiting and makes them happy. Also, the chatbot can answer multiple customers at once, and a real human can only devote his attention to one person at a time.

  1. Abandoned Cart Recovery:

When people are shopping online, and they put things in their cart but then don't buy them, a chatbot can remember what they put in their cart. So, the next time customers return to that website, the chatbot can remind them of the things saved in their cart so that they can proceed further with the payment process. This helps to solve the problem of people leaving their carts without buying anything.

  1. Customer Engagement:

Integrating an AI bot into your e-commerce website can help customers even before they ask for help or support. The chatbots can have conversations with customers, give them personalized suggestions, and answer their questions. It can also send messages to customers about new products and sales. 

  1. Order Status And Order Tracking:

One of the common questions customers ask when they order something online is, "Where is my order?" BigCommerce's chatbot can tell you where your order is at every step of the way, so you know when it's been shipped and when it will arrive. This saves a lot of time for customer service because people don't have to call or email them as much.

  1. Make The Use Of Storytelling:

Using storytelling can help businesses sell products by connecting with customers. Storytelling is a type of art that, when combined with AI chatbots, can make brands even more interesting to customers. How? This is because chatbots learn from what people say and can even have better conversations with them. This means that when people visit an online store, they don't just buy things. They also learn about the products and remember them.

How Can Zipchat.ai Increase Sales And Customer Engagement In Your BigCommerce Store?

Zipchat is the number 1 e-commerce chatbot that you can integrate into your online store as well as messaging apps like WhatsApp, Telegram, Instagram, Messenger, and so on.

It also enhances your overall customer experience by automating all company processes, including customer support. This chatbot answers all your questions regarding FAQs, product offerings, order details, cancellations, and much more. Additionally, it can help customers with purchases and problem-solving, which will increase their pleasure and loyalty.

Some distinctive features of Zipchat are as follows:

  • AI-powered Chat: Provides a more individualized experience by using AI to comprehend consumer inquiries and answer more naturally and interestingly.
  • Proactive Chat: Strikes up a conversation with website visitors to push them to buy the product.
  • 24/7 Availability: It offers constant chat assistance, including after office hours, to guarantee that client questions are correctly answered.
  • Customizable Pop-up Messages: It also provides the option to create tailored messages that highlight important details or deals and show up in response to particular pages and products.
  • Simple Setup: Intended to be up and operating on your website rapidly, it requires very little configuration.
  • Integrations: Provides improved functionality and smooth data flow by integrating with a variety of CRM and marketing automation solutions.

Summary

AI chatbots have revolutionized the way customers look at your online stores. Through the use of these real-time conversational tools, you can really level up your brand's credibility in the eyes of search engines as well as your online visitors, who hold the potential to become your persuasive customers.

Also, let's not forget that sometimes online stores have a hard time making customers happy. This is because if customers aren't happy, they won't come back to your site. That's why Zipchat.ai is here to make sure customers get what they want when they want it.

If you also want to integrate an AI bot into your BigCommerce store, don't forget to visit our website.

Not Only A Chat, But a Human-Like AI Converting Visitors Into Buyers
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