What is the main difference between Zipchat AI and SmartBot BestChat?

Zipchat AI is a proactive sales agent that initiates conversations based on shopper behavior and guides visitors toward purchase. SmartBot BestChat is a reactive chatbot that responds when customers seek help. This difference in design philosophy leads to Zipchat delivering a 16.3% average conversion rate versus approximately 7% for SmartBot BestChat.

Is SmartBot BestChat good for Shopify stores?

SmartBot BestChat offers Shopify integration with live chat and FAQ automation. However, it is primarily reactive and support-focused, which means it doesn't proactively engage visitors or optimize for sales conversion. For Shopify stores looking to drive revenue through AI chat rather than just deflect support tickets, Zipchat AI is the stronger choice.

Does Zipchat AI support live chat like SmartBot BestChat?

Zipchat AI handles the full conversation autonomously — from proactive engagement through to purchase — without requiring human agents. SmartBot BestChat combines live chat with AI support, which still relies on operators for complex interactions. Zipchat's autonomous model scales without adding headcount, while SmartBot's live chat dependency grows with conversation volume.

How does SmartBot BestChat pricing compare to Zipchat AI?

SmartBot BestChat charges based on chat volume and plan tiers. As your store traffic grows, costs can rise quickly even if conversations don't lead to sales. Zipchat AI uses usage-based pricing tied to real interactions, delivering more predictable and cost-effective scaling for growing ecommerce brands.

Does Zipchat AI work outside of Shopify?

Yes. Zipchat AI supports Shopify, WooCommerce, Magento, and custom-built storefronts. SmartBot BestChat is primarily built for Shopify, which limits flexibility for brands on other platforms or those planning to expand their commerce infrastructure beyond a single platform.

Can Zipchat AI match SmartBot BestChat on multilingual support?

Yes. Both platforms support multilingual conversations, but Zipchat AI combines multilingual capability with proactive, sales-focused engagement across languages. SmartBot BestChat's multilingual feature is applied to reactive support interactions, which limits its commercial impact compared to Zipchat's proactive multilingual outreach.

Is Zipchat AI easier to set up than SmartBot BestChat?

Yes. Zipchat AI is designed for no-code deployment with setup times under 20 minutes. The system trains automatically from your store's content and begins engaging visitors immediately. SmartBot BestChat requires more configuration for FAQ flows and live chat routing, which can delay time-to-value especially for smaller teams.

When should I consider SmartBot BestChat instead of Zipchat AI?

SmartBot BestChat may suit stores that primarily need reactive FAQ deflection and live chat with human-agent handoff. If your main goal is reducing support costs rather than increasing sales, it can be a functional solution. For teams that want AI to proactively drive revenue and operate autonomously at scale, Zipchat AI offers significantly better returns.

Zipchat

SmartBot

Stop paying for reactive chatbots. Start paying for proactive sales.

Why smart scaling brands are switching from SmartBot BestChat to Zipchat's autonomous Sales Agent

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Used by the best DTC brands worldwide

Where Zipchat outperforms SmartBot BestChat

Zipchat

SmartBot

Agnostic AI Model

Pricing based on

Real Usage

Chat Volume / Plans

Real-time support (Live Chat/Calls)

Managed Onboarding

Multi AI Languages

Avg. Chat Conversion Rate

16.3%

~7%

CMS Integration

All CMS, Custom Included

Shopify-focused

Focus on Sales

(+ Support & Data Mining)

Shopify Rating 4.8/5 or higher

(4.5/5)

Fast setup

Full customization

Fast to Train, Faster to Deploy. No-Code.

Setup takes less than 20 minutes. Once installed, Zipchat AI runs autonomously no constant management required.

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Why brands choose Zipchat over SmartBot BestChat

Kuori

Spain

We're really happy with Zipchat. The platform is super intuitive and efficient — it's been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!

Trail.nl

Netherlands

We have tried almost 10 AI chatbots. Most of them were really bad. Tried Zipchat and are really happy with it. Support is good, answers are good, customers are happy.

InaEssentials.SK

Bulgaria

We're so glad we found Zipchat AI Chatbot+. It's streamlined our customer communication and the AI responses are impressively accurate. The WhatsApp campaigns are a powerful tool for boosting sales. Highly effective!

Kiss My Acid Goodbye

United States

This app is a game-changer! I didn't think it would be nearly as robust as it is but I can tell you with some very basic training and corrections, it has become such a go-to not only for people visiting out site but I even have one of our team members use it to ask questions when customers or influencers contact her directly. I can't wait to see what other features I can utilize but for now, I am beyond pleased with my experience and highly recommend Zipchat!

Shelly Europe

Bulgaria

Zipchat has been a game-changer for our store. The AI chat engages visitors naturally and helped us close multiple sales we would've otherwise missed. Easy to set up, smart, and effective—feels like having a 24/7 sales rep on our site. Highly recommended!

ShootingTargets7

United States

Makes me more money than it costs, this makes it a no brainer. The longer I use it the better it gets. Customers often think my operator is a human. Just set it up correctly and it is very impressive to see the conversations it has with my customers. Like AI, it is getting smarter and better ever day. Totally recommend.

Zipchat vs. SmartBot BestChat: Main differences

Sales-first AI versus reactive support chat

SmartBot BestChat is built around reactive FAQ and support — it answers questions when customers initiate contact. Zipchat AI is designed from the ground up as a sales agent, proactively engaging visitors to guide them toward purchase. This fundamental difference in design philosophy leads to dramatically different conversion outcomes.

Reactive chatbots capture a small percentage of shoppers who already know what they want. Zipchat captures the broader audience of undecided visitors by engaging them before they bounce, answering their implicit questions, and building the confidence they need to complete a purchase — not just resolve a support issue.

Proactive engagement versus wait-and-respond

Zipchat monitors behavioral signals across every visitor session — including time on page, scroll depth, product views, and cart interactions — to identify the optimal moment for engagement. This allows the AI to initiate conversations with high-intent shoppers before they leave, turning would-be bounces into purchase conversations.

SmartBot BestChat responds when customers click the chat button. This reactive approach means it only serves visitors who are already motivated enough to seek out help. Zipchat's proactive model reaches the wider pool of undecided visitors who need a nudge — and converts them at a rate of 16.3% versus SmartBot's approximately 7%.

Platform-agnostic with omnichannel reach

Zipchat AI works across Shopify, WooCommerce, Magento, and custom storefronts. SmartBot BestChat is primarily Shopify-focused, which limits flexibility for brands operating on other platforms or managing multi-channel commerce operations. As brands scale and diversify their commerce infrastructure, tool compatibility becomes increasingly critical.

Beyond platform breadth, Zipchat extends to WhatsApp campaigns — enabling proactive outreach to existing customers as well as real-time engagement with new visitors. SmartBot BestChat operates primarily as a single-channel support tool, which means losing engagement when customers move off the website into messaging apps where they spend much of their time.

Try Zipchat for free

Setup takes less than 20 minutes. Once installed, Zipchat AI runs autonomously no constant management required.

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No credit card required - Free forever.

Get live faster with Zipchat. No flow building required

Train it

Make your brand accessible for your customers.

Add your site
Add files (if you want)
Add a custom instruction

Test it

Make your brand accessible for your customers.

Talk to the AI
Create corrections

Activate it

Make your brand accessible for your customers.

Add it to your site
Watch it automate conversations
Look at your customers experience improve tenfold

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Zipchat: Built to sell, not just chat

Faster onboarding and brand readiness

WhatsApp messages get opened almost instantly—while emails struggle at 20%.

Multilingual support at scale

Our AI Agent converts 10-20X better than human agents.

Unified experience across channels

WhatsApp messages get opened almost instantly—while emails struggle at 20%.

Ecommerce focused performance insights

Our AI Agent converts 10-20X better than human agents.

Results that speak for themselves

All success stories

Pets & Pet Supplies

84%

Open rate

39%

Reply rate

22%

Purchase rate

16%

Chat to sale conversion rate

Stores connected

Chats to sales

18+

Languages

Great AI chat and amazing support. Thanks ZipChat!

Clothing & Fashion

16%

Chat to sale conversion rate

200+

Chat orders/m

100k€+

From the chat

Installs easy and has greatly reduced staffing needs for basic customer sales and service. Their support is also very responsive to any suggestions you may have.

Automotive & Accessories

$1m+

From the AI chatbot

Chats to sales

1,000s

Sales

21,000+

Chats automated

Stop paying for reactive chatbots. Start paying for proactive sales.

Where Zipchat outperforms SmartBot BestChat

Fast to Train, Faster to Deploy. No-Code.

Why brands choose Zipchat over SmartBot BestChat

Zipchat vs. SmartBot BestChat: Main differences

Sales-first AI versus reactive support chat

Proactive engagement versus wait-and-respond

Platform-agnostic with omnichannel reach

Try Zipchat for free

Get live faster with Zipchat. No flow building required

Train it

Test it

Activate it

Get a free onboarding session tailored to your business

Zipchat: Built to sell, not just chat

Faster onboarding and brand readiness

Multilingual support at scale

Unified experience across channels

Ecommerce focused performance insights

Results that speak for themselves

Great AI chat and amazing support. Thanks ZipChat!

Installs easy and has greatly reduced staffing needs for basic customer sales and service. Their support is also very responsive to any suggestions you may have.

FAQs: Zipchat vs. SmartBot BestChat