See what's new in Zipchat.

Zipchat now includes two ready-made tools for WooCommerce stores, bringing feature parity with the Shopify tools.

What's new:

• Order tracking - Zipchat can look up a WooCommerce order and share its status, summary, and tracking link with the customer
• Create discount - Zipchat can generate a unique, single-use percentage discount coupon to help close a sale or handle a budget objection

Both tools work out of the box with your WooCommerce store's API. To add them, go to AI Training → Prompt and Tools → Add tool.

You can now filter conversations based on channels, flags and asignee

Zipchat can now automatically generate relevant questions on your product pages — helping customers find the answers they need before they even have to ask.

What's new:

• Zipchat analyzes each product page and identifies what information might be missing or unclear
• Common questions are displayed directly on the product page as clickable buttons
• Clicking a question opens a conversation with the AI to get an instant answer
• Questions are tailored to each product — covering things like sizing, materials, shipping, returns, and more

This helps reduce hesitation on product pages and drives more conversations from shoppers who are close to buying. To enable it, go to Chat Settings → PDP Questions.

You can now filter your Dashboard data by channel to see performance for specific parts of your business.

What's new:

• A new "All channels" dropdown on the Dashboard lets you select which channels to include
• Filter by Chat, WhatsApp, Email, Instagram, Messenger, Zendesk, AI Search, PDP Questions, or any combination
• All Dashboard metrics update to reflect only the selected channels

This makes it easy to compare performance across channels — or zoom into a single one to understand its impact.

• If a conversation is started from the AI search, the conversation will be marked as such instead of showing the “Bubble chat” as a starting point

You can now add Zipchat as a Zendesk employee and make it work seamlessly with your team inside Zendesk's ecosystem

Zipchat now recognizes each Shopify staff member as a separate user when they access the embedded app — instead of treating everyone as the store owner.

What's new:

• Each Shopify staff member gets their own Zipchat identity when opening the app from Shopify admin
• Conversation assignments now work correctly — you can assign conversations to the actual person, not just the store owner
• Staff members see and manage only the chats and members they have access to

• The free plan now allow you to add unlimited team members
• The starter plan now allows you to add unlimited team members
• There are no changes for other plans

You can now preview how AI Search will look and behave on your store before enabling it for customers.

A new test option is available from Chat Settings → AI Search → Test

Zipchat can now draft replies instead of sending them automatically — giving you full control before any message reaches the customer.

What's new:

• Enable Draft mode on any channel from its settings
• When active, Zipchat generates a suggested reply and holds it for your review
• You can edit the draft before sending it
• A new "Drafts" tab in Conversations shows all pending drafts with a count
• Conversations in draft mode are marked with a draft icon in the sidebar
• Draft messages count as AI replies

This is ideal for merchants who want AI assistance but prefer to review and approve every message before it goes out — especially useful for high-value conversations or sensitive channels like email.

• Fixes an issue where the default "Skip conversation" rules would place GMAIL forwarding confirmation emails into "archived"

You can now edit team member permissions directly from your account settings.

What's new:

• Change a member's role at any time
• Control which AI agents each member has access to
• Manage everything from Account → Members

This gives you more flexibility over who can see and manage each chatbot — especially useful for larger teams.

• Zipchat will now send you a weekly email listing all the questions it couldn't answer confidently to your customers
• You can answer these questions, dismiss them or unsubscribe from AI insights alltogheter

• If you have an AppSumo Lifetime license, you can now upgrade your plan
• Your lifetime offer stays with you forever, but if you need more replies you can add a monthly plan on top of that

Zipchat has officially earned Shopify's "Built for Shopify" badge — the highest quality standard for apps on the Shopify ecosystem.

What this means:

• Zipchat does not slow down your store — verified by Shopify's performance standards
• The app follows best UX practices across all interfaces
• Zipchat works seamlessly with the rest of your e-commerce stack

Whether you use Zipchat on Shopify or another platform, the BFS badge is a guarantee that the app meets the strictest quality, performance, and reliability requirements in e-commerce

• Users can now accept Agent invites from the Zipchat admin directly

We now show quick steps for getting started

You can now fully localise the Zipchat experience for each language or market your store operates in. What's new:

Create locales based on URL patterns (e.g. yourstore.com/it/ for Italian, yourstore.com/ for default) Override every customer-facing string — welcome message, placeholder text, suggestion messages, lead collection labels, social button CTAs, disclaimer text, and more Each locale is sandboxed to its URL pattern, so product data and site information are scoped to that specific market Preview how each locale looks directly from the test chat Side-by-side editing lets you compare the default locale with the translated version

To set up localisations, go to AI Training → Localisations → Add new locale.

You can now talk to Zipchat instead of typing

You can now generate conversation reports for any date range — not just the automatic monthly ones.

What's new:

• A new "Generate report" button on the Reports page
• Choose a custom start and end date for your report
• Get the same structured insights (brand perception, common questions, marketing angles, and more) for any period you need
• Custom reports appear alongside your monthly and yearly reports in one view

This makes it easy to generate insights for specific campaigns, product launches, or any time period that matters to you. To create one, go to Reports → Generate report.

We've added a new AI-powered prompt builder that lets you update your agent's behavior by simply describing what you want to change — no need to manually edit the prompt yourself.

What's new:

• A new "Prompt builder" option when editing agent behavior — just describe the change you want in plain language and the AI updates the prompt for you
• A "RAW prompt" tab is still available for merchants who prefer to edit the prompt directly
• The Prompt and Tools page has been redesigned with a cleaner layout
• Active and inactive tools are easier to see at a glance
• Each tool now shows its status, description, channel settings, and notification preferences in a clearer view

To try the prompt builder, go to AI Training → Prompt and Tools → Edit.

Zipchat now understands voice notes sent by customers on WhatsApp, Instagram, and Messenger. What's new:

The AI can listen to and understand voice messages across all supported social channels Customers can speak naturally instead of typing — Zipchat responds just like it would to a text message Works seamlessly alongside text and image messages

This means fewer unanswered messages and a smoother experience for customers who prefer to talk rather than type.

You can now mark conversations as unread directly from the conversation view.

• This makes it easy to flag a conversation you want to come back to later without losing track of it

Zipchat can now interact with any system your company uses — as long as it has an API.

What's new:

• Connect Zipchat to any third-party system by providing API access
• Write a prompt that tells the AI what to do in that system (e.g. track orders, cancel orders, update a CRM)
• Secret variables are supported to securely store API keys and credentials
• Works with any API-based system — order management, CRMs, ERPs, and more

To set up a custom tool, go to AI Training → Prompt and Tools, scroll down and click "Add a tool".

You can also reach out to our support AI or team to help you build the prompt.

• The conversation UI search now searches inside notes too

• You can now send manual replies by pressing Shift + Enter

• We've improved the speed at which Zipchat Code replies

• We've returned the conversations per day graph in the dashboard

Zipchat now proactively identifies questions it doesn't know the answer to — so you can fill in the gaps before customers get a bad experience.

What's new:

• When Zipchat encounters a question it can't confidently answer, it flags it automatically
• Unanswered questions appear as "Pending" in AI Training → Corrections
• You can add the correct response directly from the pending question

The AI knowledge status on your Dashboard shows how many questions are waiting for an answer. This means you no longer have to dig through conversations to find what the AI is getting wrong — Zipchat surfaces it for you.

You can now understand why Zipchat replied in a certain way by clicking the "Debug" button inside the conversations UI

You can now connect a Postgres or MySQL database and allow Zipchat to look into it directly. Can be used by software companies looking to give their agent context about the status of the customer.

We've improved the first time onboarding of users by placing next steps at a more central location. We've also added a status bar on the right, showing if everything is OK with your Zipchat agent.

Agentic search now uses the Storefront Shopify API, which gives full search results and is impacted by the Search and Discovery app settings

We're introducing a new COMPLETELY FREE plan for Zipchat

The free plan includes

• 120 replies
• 100 pages
• 1 AI agent

Zipchat can now connect directly to your codebase to provide fully informed product support — built specifically for software companies. What's new:

Connect your codebase via GitHub, GitLab, or Bitbucket Zipchat automatically learns your product from the source code AI support starts working immediately after connection — no manual training needed Unlike traditional documentation, your codebase is always up to date — so the AI never gives answers based on outdated information Zipchat gains a complete understanding of your product, not just what someone remembered to document

This means your support is always in sync with your latest release — no more maintaining docs, writing Q&As, or manually updating your knowledge base every time something changes.

You can now set an internal name for your AI agents to make them easier to identify in dropdown menus. What's new:

AI agents can now have a custom internal name shown in agent dropdowns Internal names can be configured from Chat Settings → Bubble Chat → Edit

This makes it easier to manage multiple agents — especially when you have several chatbots running across different stores or channels.

We've updated the Tips section on the Dashboard to make actions clearer and easier to reach. What's improved:

The "Learn more" button is now more visible and easier to find A new "Go to step" button lets you jump directly to the relevant setting Snooze and Done controls have moved to the top right of each tip card

These changes make it faster to act on tips — or dismiss them — without scanning the full card.

We’ve upgraded Zipchat’s AI Support with a new agent that understands both how the product works and how your chatbot is configured.

This means support is now more accurate, more contextual, and better able to help with real setup issues.

What’s new:

• The AI Support agent now has a complete understanding of how Zipchat works
• It can understand your specific setup and settings
• It can explain features in detail based on your actual configuration
• It can help identify setup issues and what may be going wrong
• It can debug conversations and suggest better prompts
• It can connect you with our human team when needed

With this update, getting help is faster and more personalized, because the AI can respond based on both the product and your exact account context.

Follow ups are now also available via Email

Follow-ups let Zipchat reconnect with customers after a set delay, based on the context of the previous conversation.

This makes it easier to continue relevant conversations automatically across supported channels, without requiring a new inbound message from the customer.

What’s new:

• Follow-ups are now available for Messenger, Instagram, and WhatsApp
• Zipchat can send a follow-up message after a configurable delay
• Follow-up messages are generated based on the previous conversation
• WhatsApp follow-ups can be sent up to 24 hours after the customer’s last message
• These follow-ups do not incur any cost from Meta

This helps you re-engage interested customers in a timely and natural way across your main messaging channels.

The agentic search is now available on all types of AI agents, no matter their platform.

Follow-up campaigns are now available as a separate feature outside of WhatsApp marketing, making them easier to access and use across all chatbots.

This update also expands availability beyond Shopify stores and removes the need to add a payment method in Meta to use WhatsApp follow-ups.

What’s new:

• Follow-up campaigns are now separated from WhatsApp marketing campaigns
• WhatsApp follow-up campaigns are now available for all chatbots, including non-Shopify ones
• Merchants no longer need to add a payment method in Meta to use WhatsApp follow-ups

This makes follow-up campaigns more accessible and easier to set up, regardless of your platform. To create a new follow up campaign - go to Zipchat / Campaigns / Follow ups

Agentic Search is a new search experience that replaces your store’s default search with a smarter, AI-powered discovery flow.

It combines traditional product search results with an AI discovery experience, helping shoppers find relevant products faster and more naturally.

What’s new:

• A new Agentic Search experience that replaces your store’s default search
• Combines classic search results with AI-powered product discovery
• Helps shoppers explore products in a more conversational and intuitive way
• Can be enabled from Chat Settings → AI Search

This gives your store a more powerful search experience, blending standard search performance with AI-guided discovery.

When you run out of AI replies, Zipchat will no longer reject new incoming messages. Instead, conversations automatically move to Manual Mode so you can continue replying without interruption.

What’s new:

• New messages are no longer blocked when AI replies are exhausted
• Conversations automatically move to Manual Mode so you can reply manually
• The bubble chat is temporarily hidden when AI replies run out
• The bubble chat is automatically re-enabled once AI replies are renewed
• You can override the automatic hiding and keep the bubble chat visible if you want to handle live chats manually

This makes reply limits much less disruptive, so you can continue supporting customers even after your AI replies are exhausted.

( This doesn't change the auto-ai over charges if those are enabled )

Zipchat now supports right-to-left layouts for RTL languages such as Arabic, Hebrew, Persian (Farsi), and Urdu.

What’s new:

• The chat automatically switches to RTL layout for supported languages
• Proper alignment for messages, UI elements, and chat interactions
• Can be manually enabled or disabled from Chat Settings → Bubble Chat → Edit

This ensures a natural chat experience for customers browsing in RTL languages.

We fixed a bug where clicking on 👍 or 👎 in the conversations page wouldn't be reflected until you refresh the page.

The dashboard should be much faster now.

• Data may be delayed up to 1 hour

You can now fully customize the appearance of the Zipchat bubble chat using Custom CSS.

What’s new:

• Add your own CSS rules directly from Chat Settings
• Customize elements like the bubble, icon, notification dot, and preview message
• Use stable [data-zipchat] selectors to safely style the widget

This gives you full control over how the chat widget looks so it can perfectly match your brand and website design.

We’ve improved the email connection flow with a new guided setup wizard.

What’s improved:

• Step-by-step instructions to connect your email
• Clearer guidance throughout the setup process
• Easier and faster email channel activation

The new wizard makes it much simpler to get your email channel connected and running with Zipchat.

We’ve rolled out a cleaner, more actionable Dashboard experience.

What’s improved:

• Cleaner, more modern layout
• Compare your performance against a selected previous period
• Clearer visibility into actions taken by the AI (e.g. order lookups, discounts created)
• Direct links to our best YouTube brand breakdowns for inspiration

The new Dashboard makes it easier to understand performance at a glance — and turn insights into action faster.