New Zipchat AI social media manager is now live. See how it works

Omnichannel AI shopping assistant for ecommerce brands Omnichannel AI shopping assistant

One AI agent for the entire shopping journey.

Agentic search, AI FAQs on product pages, chat, email, WhatsApp and social DMs. It sells, supports and acts on every touchpoint.

Start free trial Book a demo
GDPR & AI Act compliant 4.9 on Shopify Built for Shopify 4.8 on G2 4.8 on Capterra

Trusted by 2,500+ ecommerce brands, from DTC stores to enterprise retailers

King Attitude Zumba Wear Liforme Tucano Urbano Piquadro Police Scuba.com Lancel BMW Motorrad Caleffi INA Essentials Farmacie Vigorito Shelly Tropicfeel Jackery Nuvio
The ultimate AI shopping assistant

What is Zipchat?

The best store assistant greets, guides, answers and remembers you. Zipchat does that on every aisle of your online store, and wherever customers talk to you.

Instagram, under your live ad

inaessentialsSponsored Instagram
INA Essentials Rose Elixir serum

inaessentials Rose Elixir, the anti-age serum with organic Bulgarian rose oil.

mara.hikes is it ok for sensitive skin?
ZipchatYes, alcohol free and dermatologist tested. Routine sent to your DMs.Replied · DM
dealz.4u cheaper on my pageHidden

Buyer answered, spam hidden

Search bar

Zipchat bag for macbook pro

Products

Slim leather laptop bag 14"AED 1,170
Slim leather laptop bag 15.6"AED 1,260
Recycled fabric laptop bag 15.6"AED 580
For a MacBook Pro, the 15.6" leather laptop bag is the closest fit. What size is yours?

Ranked by intent, not keywords

Product page

Orlane B21 Crème RenaissanceAnti-age face cream · 80 ml324,92 €
Add to cart

Ask Vigo AI

Which skin type is it for? How do I apply it? Can I use it after the serum?
Vigo AIonline
Which skin type is it for?
Normal to dry skin. Apply morning and evening after the serum, on face and neck.
Thanks, I will buy it.

Order placed

Doubt answered, order placed

Product page

Mares X-Vision Ultra LS mask, yellow and black
Mares X-Vision Ultra LS mask$124.95 Two window mask, low volume, liquid silicone skirt, tempered glass. Corrective lens compatible. Yellow/black.
Add to cart
Scuba.com assistantonline
It is a bit over my budget. Any discount?
Here is a one-time code, valid today.
ZIP-3K9F10% off · single use · capped by your rule
Add to cart
$124.95$112.45ZIP-3K9F applied

Converted with a real Shopify code

Email · 09:02

Inbox

Return request · order 8421

Marta Rossi to support@tropicfeel.com

Hi, the Jungle boots arrived but they are one size too small. Can I return them?

2 minutes later

Tropicfeel support

Hi Marta, your return is open. The prepaid label is on its way, print it and tape it on the box. The full refund goes back to your card as soon as the boots arrive.

Return 8421 opened Prepaid label emailed Refund set on arrival

Closed in 2 minutes, actions taken in your systems

One customer. One conversation. It never starts over.

Every surfaceSearch, product page, chat, WhatsApp, comments, email, helpdesk.
Every languageDetected and answered from the first message.
Every actionDiscounts, returns, stock, orders: done inside your tools.
Every orderAttributed to the conversation that produced it.
Where it works

On your store, where the sale is decided.

One visit, start to finish. Zipchat sits on the search bar, the product page, the chat and the checkout, and the shopper never leaves the page.

On your store

Learn more
Learn more
Learn more
Learn more
Off your store

One AI agent. Every customer touchpoint.

Connect with customers wherever they are, without juggling tools or teams.

WhatsApp One to one chats that sell and recover. See in action Emails Automated replies that sound human. See in action Social media Social media manager for IG & FB. See in action Instagram DMs that answer and sell. See in action Messenger Chats that turn replies into orders. See in action
Voice AI that answers and manages your calls. Coming soon
Pre-sale first

Your customers ask before they buy. In every category.

89%

of conversations happen before the purchase, not after

Before the purchaseAfter

Blended across 2,500+ brands operating in any category and of any size.

2 in 3handled outside business hours, when nobody on your team is online

Product pageShade matching

Which shade suits me? Light-medium skin, warm undertone.

From your photo, warm undertone. 2W for an even match, 3W if you want a sun-kissed finish.

Silk foundation, 2W30 ml · in stock
Silk foundation, 3W30 ml · in stock

Added to cart2W is in your cart. Free shipping on this order.

Before checkout, not after. No ticket, no handoff.

WhatsAppDosage

Can I take this with my magnesium in the evening?

One capsule with a meal, per the product sheet. Our pharmacist replies within the hour on prescriptions.

Omega 3 complex90 capsules · in stock

Added to cartAdded to your cart. The pharmacist note travels with the order.

Before checkout, not after. No ticket, no handoff.

Website chatFit and size

How would this hoodie look on me, and which size?

Here it is on you. At 178 cm and 74 kg, M is the right fit. Free exchange if not.

Your photo, with the hoodie on
Ridge hoodie, size MNavy · in stock

Added to cartSize M added. Free exchange if the fit is off.

Before checkout, not after. No ticket, no handoff.

Search barFitment

Does this brake pad fit a 2019 Yamaha MT-07?

The FA-229 fits MT-07 from 2014 to 2020, front. Two sets for the front, FA-174 for the rear.

FA-229 front pairMT-07, 2014 to 2020
FA-174 rear setMT-07, 2014 to 2020

Added to cartFront pair added. Want the rear set in the same order?

Before checkout, not after. No ticket, no handoff.

Instagram DMRoom fit

Which sofa fits this wall? It is about 3 metres.

From the photo, the two-module Oslo at 2.4 m leaves walking space on both sides and clears the window.

Oslo sofa, two modules240 cm · widest module 72 cm

Added to cartTwo-module Oslo added. Delivery in 8 to 10 days, room of choice.

Before checkout, not after. No ticket, no handoff.

Agentic skills

It does not answer about your systems. It acts inside them.

Connect any tool with an API, webhook or MCP. You decide which actions run on their own and which wait for a person.

Shopify

Can I pay cash on delivery?

COD order confirmed

Returns platform

Can I return this?

Return started, label sent

Carrier and 3PL

Where is my parcel?

Tracking replied, arriving Thursday

Warehouse

Back in stock soon?

Alert set, alternative offered

Loyalty program

How many points do I have?

1,240 points, 2 rewards

Refunds

Refund this, it arrived late.

€140 refund, waits for your approval

Most skills go live in under 20 minutes.

Your team

Built with your customer service team, not instead of it.

You write the rules in plain words. Zipchat follows them and hands over when you say so.

Prescription questions always go to a person
Your rulePrescription questions always go to a person. Written in plain words, followed every time.
2 of 12conversations reach your team today
Unlimitedseats for your team
Oncecorrect an answer, it never repeats the mistake
Works inside
ZendeskGorgiasIntercomFreshdeskSalesforce
Giulia M.Website chat · 09:41
Order 5217
Where is order 5217?
Zipchat AIOut for delivery with DHL, arriving Thursday.
Can I take it with my prescription?
Your rule sends this to a person
Anna · pharmacistYes, you can. One capsule with a meal, and leave two hours either side of your prescription so neither gets in the way of the other.Anna opened the chat with the order and the product sheet already there
Where is order 5217?
Zipchat AIOut for delivery with DHL, arriving Thursday.
Can I take it with my prescription?
Zipchat AIYes. One capsule with a meal, at least two hours apart from your prescription.Answered from the product sheet in your knowledge base
Measurement

Every conversation attributed. Revenue you can show the board.

Each order traced back to the conversation that produced it.

Attributed revenue · last 30 days

Search bar
€79.9k
PDP AI FAQs
€58.2k
Website chat
€47.4k
WhatsApp
€28.6k
Instagram
€8.1k
EURUSDGBPJPYAED+ any market

Zipchat MCP

Available in every plan

Point your own agent at every conversation.

Claude CodeCoworkCodexCursorAny MCP client

Which objections cost us the most revenue last month?

Shipping cost · €12.4k at risk

Live dashboardMonthly reportObjections and demand gapsConversations API
Scale

Runs at your volume. Any market, any language, every brand.

2,500+ecommerce brands, from single stores to enterprise groups
Live on Zipchat
16.4%average chat-to-sale conversion, against 2 to 3% on site
Zipchat platform analysis, 2026
Under 3.2%of conversations are escalated to a human agent
Average across 2,500+ brands
Any languagefrom the first message, localised per market
No setup
Multiple agentsin one account if you manage several brands, stores or markets
Enterprise plans
No capon concurrent conversations. Black Friday is a Tuesday.
BFCM tested since 2023
Results

Numbers a director recognises.

Named brands, named figures. Three of the stories are published in full.

Burger Motorsports
$1.45M+

in revenue attributed to Zipchat

7%chat-to-sale80xreturn on spend
Read the story
Tropicfeel
85%

of customer questions handled without a person

16%chat-to-sale200+chat orders a month
Read the story
Shelly
8 to 12x

return on spend, every month

10xoverall returnThousandsof tickets a month
Read the story
Piquadro
200x

return on what they spend with Zipchat

€100ksaved a yearAI Searchand Zendesk live
iStorm
93%

of support requests fully automated

50xreturn on spend18stores plus online
Tucano Urbano
86%

of chats resolved without a person

60%outside business hours5languages
Integrations

Native on every commerce platform. Inside every helpdesk.

One install. It reads your catalogue, your orders and your tickets from the first day.

Commerce

ShopifyShopify PlusMagento and Adobe CommerceSalesforce Commerce CloudBigCommercePrestaShopWooCommerce All platforms

Helpdesk and CRM

ZendeskGorgiasIntercomFreshdeskSalesforceKlaviyoHubSpot All platforms

Operations

Loop ReturnsRechargeJudge.meGoogle Merchant feedPostgresZapier All platforms

Everything else

Any API and MCP

Implementation

Live in an afternoon. Or scoped with you in weeks. Your call.

This afternoon

Start on your own.

  • One click on Shopify, one snippet anywhere else
  • Reads your catalogue, policies and orders
  • Answers customers the same day
Start free trial
One to four weeks

Scoped with you.

  • A solutions lead maps your stack, markets and rules
  • Custom skills built and tested with your team
  • Rollout owned to the last surface
Book a demo
FAQ

Questions from the people who sign it off

How does Zipchat work alongside Zendesk, Gorgias or our helpdesk?

It resolves conversations on your surfaces and runs as an AI agent inside Zendesk. When a person is needed, it creates the ticket in your helpdesk with transcript, sources and confidence score. Your agents keep their tools; their queue gets smaller.

How do we control what it says and which actions it takes?

You write the brief: tone, goals, off-limits topics. You approve every action and set thresholds for sensitive ones. Every answer is grounded in your content, every action is logged, and any wrong answer is corrected in one click.

What happens when the AI does not know the answer?

It says so and routes the conversation to your team with full context. It never invents a price, a policy or a delivery date. The missed question lands in a knowledge-gap queue.

Can it handle Black Friday volume?

Yes. No cap on concurrent conversations, and your reply quota can be raised at any time. Proactive campaigns and WhatsApp recovery run at the same speed as the first conversation of the day.

Where is our data stored, and does it train AI models?

Encrypted at rest and in transit, isolated per workspace. EU or US residency on Enterprise, with 30, 60 or 90-day retention. Retrieval only; it never trains or fine-tunes any model.

How does the locked Enterprise price work?

We size the plan on your traffic and conversation history, then fix the monthly price for 12 months with unlimited AI inside. No per-resolution fee, no per-seat fee. If you grow faster than planned, the price does not move until renewal.

How is revenue attributed?

An order counts when the buyer purchased after a Zipchat conversation on any connected surface, on-site or off-site. The dashboard shows revenue by surface, channel and market; the Conversations API lets you rebuild it in your warehouse.

We run several stores, brands and markets. How is the account structured?

One account, one agent per store or market, each with its own knowledge base, voice and channels. Localised knowledge per market, revenue attributed in each market's currency.

What does implementation look like and who owns it?

Self-serve stores go live the same day, with a free onboarding call. Enterprise accounts get a solutions lead who scopes surfaces, integrations and guardrails and ships in one to four weeks.

Which platforms are supported?

Shopify and Shopify Plus natively, plus Magento and Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, PrestaShop and WooCommerce. Headless and custom platforms connect through the Admin API and one snippet.