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All integrationsIntegration · Magento · Adobe Commerce
Installs in under 10 minutes with a snippet, connects the Magento REST API for orders, refunds, and B2B, and answers across every channel from one knowledge base.
7-day free trial · 30-day money-back guarantee · Stripe billing
Where's my order 100087421?
It shipped Wednesday and arrives Tuesday.
Shipped · arrives TueWhich mixer handles a 6-quart batch?
The ProMix 600 handles 6 quarts and is in stock.
Magento and Adobe Commerce serve two segments with one shared trait: complex catalogs, multi-store configurations, and long-tail product questions that templated chat tools cannot answer. Merchants here tend to run at higher AOV and across far more SKUs than the typical Shopify SMB, so the sales conversations are longer and the questions deeper.
Agentic commerce is the platform shift, not a feature. Rules-based chatbots fail on roughly 30% of queries while agentic AI fails on under 5%, and that deflection gap shows up directly in support cost and conversion rate. Adobe Commerce B2B raises the bar further: wholesale buyers ask about quote workflows, shared catalogs, and account-level pricing, so the AI needs to query the Magento REST API rather than reply generically. See the customer service cluster for the deflection benchmark research.
Complex-catalog merchants running Zipchat: CFS, Cricket-Hockey, and Burger Motorsports.
From snippet to a live agent on your storefront in five steps. Works the same on Magento Open Source and Adobe Commerce.
Inject through the admin Default Pages section, your build pipeline, or a custom Magento module. The widget renders sitewide.
Create an integration in System > Integrations scoped for orders, customers, catalog, and inventory.
Set brand tone, escalation rules, and proactive triggers for cart value, exit intent, product viewed, and time on page.
Wire order lookup, refund, credit memo, customer update, inventory query, and B2B quote handling.
Connect WhatsApp, Instagram, Messenger, and email. One knowledge base serves every channel.
The AI agent runs customer service, product discovery, B2B inquiry handling, and multichannel messaging from one knowledge base that already knows your catalog, customer history, and order graph.
Which blade fits the 8-inch saw?
The 8-inch carbide blade is the right fit.
Can I get wholesale pricing for my company?
Yes, here is your shared-catalog pricing and a quote request.
WISMO, returns, refunds, shipping, and policy questions resolve in chat. The AI queries the Magento REST API for real-time order, shipment, and credit memo state. See WISMO automation.
Magento merchants run thousands to tens of thousands of SKUs across categories, brands, and variant matrices. The AI reads the full catalog with attributes and inventory and recommends the right product. AI search on the storefront uses the same knowledge base.
Wholesale buyers ask about company accounts, shared catalogs, payment terms, and quote workflows. Agentic Skills wire the AI into Adobe Commerce B2B endpoints, so the agent answers correctly and routes complex requests to the right team.
Website chat, WhatsApp marketing, Instagram DM, Messenger, email, and on-site AI search run from one knowledge base, so merchants stop maintaining separate configs per channel. See WhatsApp commerce.
Multi-store-view setups get automatic detection from the visitor's store view, and the AI replies in the matching language with no separate config. See multilingual support.
Two parts: a JavaScript snippet for the storefront widget, and the Magento REST API for agentic skills. The snippet ships through the theme header, the admin's Default Pages section, or a custom module. The API connection runs through a standard Magento integration with scoped resource access.
Renders on every page where the snippet loads.
Scoped resource access for orders, customers, catalog, inventory, and quotes.
Through the same REST endpoints: company accounts, shared catalogs, and quotes.
For merchants running multiple websites, stores, or store views under one Magento installation.
For headless Magento stores running PWA Studio or a custom front end.
Under 10 minutes for the snippet and first render, same afternoon for catalog indexing and basic skills, 1 to 2 days for B2B, multi-store-view, and custom module integrations.
Catalog-aware product Q&A, recommendation responses, multilingual replies, and proactive cart-recovery messages all work as soon as the snippet is live and the API integration is connected. The AI reads the catalog and the policy pages directly.
What needs configuration: brand tone, escalation rules, proactive trigger thresholds, channel connections, and Agentic Skills wiring against the Magento REST API for the actions you want the AI to fire.
Describe an action in plain language. Zipchat wires it into the relevant Magento REST API endpoint, and the AI invokes it when a conversation matches your rule. Agentic Skills ship on every plan with no per-action fee.
Fetch order data
Via the orders endpoint, including shipments and tracking links.
Process credit memos
Within policy via the refund API.
Apply discount rules and coupons
From chat, scoped to cart value or customer group.
Look up inventory
By SKU, source, and stock level across multi-source inventory configurations.
Update customer records
Tag a customer, change group, append notes, edit addresses.
Handle Adobe Commerce B2B
Answer company-account questions, route quote requests, surface shared catalog pricing.
Cancel orders
Within the cancellation window via the cancel-order endpoint.
Anything else the Magento REST API exposes
Every endpoint is reachable through Agentic Skills.
You describe the action in plain language: "When a wholesale customer asks for a quote on a shared-catalog product, retrieve their pricing tier and route the conversation to the B2B desk with the relevant context." Zipchat translates that into the Agentic Skill wiring against the Magento REST API, and the AI invokes the tool when the conversation matches.
Magento merchants typically evaluate Zipchat against LiveChat (human-agent first), Adobe Commerce native extensions (templated messaging), and the Magento marketplace alternatives.
| Capability | Zipchat Recommended | LiveChat | Adobe Commerce native | Magento marketplace alts |
|---|---|---|---|---|
| AI-first agent | Yes | Add-on | No | Varies |
| Magento REST API actions | Yes | No | Limited | Limited |
| Adobe Commerce B2B support | Yes | No | Limited | Limited |
| Agentic Skills on every plan | Yes | No | No | No |
| WhatsApp marketing | Yes | Add-on | No | Add-on |
| Instagram and Messenger | Yes | Yes | No | Limited |
| On-site AI search | Yes | No | No | No |
| 95+ languages native | Yes | Limited | Limited | Limited |
| Multi-store-view scope | Yes | Limited | Native | Varies |
Capability matrix as of 2026-04. Verify on each vendor's pricing page before commit.
Yes. Zipchat is an AI chatbot for Magento Open Source and Adobe Commerce that installs in minutes with a lightweight script. It answers product and order questions from your live store, delivers AI product recommendations, and helps increase sales through smarter conversations and cart recovery. It also runs across WhatsApp and other channels from one knowledge base, and escalates to a human when needed.
Can I return an item from order 100087?
Yes, it's within the return window. Your credit memo is issued.
Credit memo issuedSmaller merchants on Magento Open Source carry the same support load as a Shopify SMB, plus the operational complexity of self-hosting. Zipchat handles the top 80% of customer conversations without an agent. The Starter plan covers a typical SMB volume, and every plan starts with a 7-day free trial.
The win is multichannel consolidation plus catalog-aware product discovery. Stores running thousands of SKUs across multiple stores see drift between channels and inconsistent answers. One Zipchat knowledge base eliminates that drift and routes complex inquiries to the right team.
Enterprise merchants on Adobe Commerce use Agentic Skills to handle B2B accounts, shared catalogs, multi-currency refunds, multi-source inventory, and quote workflows. The agent runs in production at the volume the Adobe Commerce stack was built for. Enterprise plans handle the throughput.
Plans start at $49/month. Agentic skills and every channel included.
CFS sells medical devices through a complex self-hosted ecommerce stack. The AI agent handles the majority of technical and order questions, freeing the team for cases that need a human.
Cricket-Hockey runs a 21,000 SKU catalog. Zipchat reads the entire catalog and helps shoppers find the right gear without a sales agent.
Burger Motorsports serves a global motorsports community. Zipchat runs 24/7 multilingual support so questions from any time zone get answered in the customer's language.
Add a JavaScript snippet to the Magento theme header. Most merchants use the Content > Configuration > Default Pages section in the admin to inject the snippet sitewide, or push it through their build pipeline. The widget renders on every page where the snippet loads. No extension marketplace install required.
Yes. Adobe Commerce (formerly Magento Commerce) and Magento Open Source share the same REST and GraphQL APIs and the same theming layer for snippet injection. Agentic Skills wire into the same endpoints regardless of edition.
Under 10 minutes for the snippet install and first widget render. Agentic Skills wiring against the Magento REST API typically takes a single afternoon for a standard catalog. Larger merchants with custom modules or B2B configurations should plan for one to two days of full configuration.
Yes. Adobe Commerce B2B accounts, company accounts, shared catalogs, and quote workflows are all reachable through the Magento REST API. Agentic Skills wire each agentic skill to the right endpoint, so the AI can answer wholesale order inquiries and route quote requests to the right team.
Yes. Agentic Skills query the Magento REST API for orders, shipments, invoices, and credit memos. The AI matches the customer by email or phone and returns the current order state. The same lookup works for refund eligibility and return windows.
Yes. Magento merchants running multiple stores, store views, or websites under one installation can connect each context to Zipchat. The AI scopes the answer to the store the visitor is browsing, including the right currency, language, and policy.
LiveChat is a human-agent-first platform with limited AI. Adobe Commerce native chat extensions are mostly templated messaging widgets without agentic AI. Zipchat is AI-first with Agentic Skills on every plan, which is the structural difference for merchants that want AI to take actions, not only reply.
No. The Zipchat snippet loads asynchronously and does not block page rendering or affect Core Web Vitals. Magento merchants running Varnish, Redis, and full-page caching see no measurable performance impact.
95+ languages native to the AI. Multi-store-view Magento setups get automatic detection from the visitor's store view and the AI replies in the matching language with no separate config.
Plans start at $49/month and scale through Starter, Growth, Pro, and Scale tiers. Enterprise plans handle Adobe Commerce-scale volume. Agentic Skills, multichannel, and 95+ languages ship on every plan with no add-on fee. Stripe billing. Every plan starts with a 7-day free trial.
