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Which Chatbot Works Best For Online Shopping? Let's Find Out!

Which Chatbot Works Best For Online Shopping? Let's Find Out!

Luca Borreani
April 30, 2024

Online shopping has become a part of our daily routines. Everything can be bought with just one click, from buying clothes online to home decor products, utensils, and even fruits and veggies.

Do you even realize that schoolchildren are using online printing services while sitting in the comfort of their homes?

This poses a challenge for online retailers, especially those who need coding capabilities.

So what can be the solution, and how can they serve and meet their customers' expectations within a stipulated period?

Since AI technology is revolutionizing how we view the digital world, customer support chatbots are the key to propelling business success and satisfying customers.

Using these AI chatbots, store owners can provide a better custom experience, faster operations, and cost savings.

Let's take a closer look at these e-commerce chatbots and how you can drive your business growth using one of the top-most 3rd party chatbot service providers.

Understanding Ecommerce Chatbots

An e-commerce chatbot, also known as a chatbot for online shopping, is an AI-powered program that can mimic human-like conversations with visitors to your website. By integrating a chatbot into your store, you show your users that they have a guide with them throughout who will help them during their entire shopping experience.

By definition, AI chatbots are software programs that learn from previous interactions or the data you feed them and respond accordingly to customers. They use natural language processing and machine learning to understand and reply to user requests, creating a more human-like experience.

Real Life Example of Chatbots in the Ecommerce Industry

Retail Giant H&M uses a chatbot to help customers find their desired products, answer common questions, and even provide basic customer service. This smart strategy allows human customer service agents to focus on handling more complicated issues. Chatbots also provide round-the-clock assistance, making it convenient for customers who require support outside regular business hours.

Types of Ecommerce Chatbots

The main goal of chatbots is to ensure a customer satisfaction experience, which leads to business growth and increased profits. But there isn't a single type of chatbot. You can integrate a chatbot, depending on its function, which is:

  • Answer FAQs: These chatbots are programmed to quickly answer frequently asked questions and common customer queries.
  • Cart Abandonment and Order Tracking: These chatbots are designed to remind users of the pending products in their carts and provide them with real-time updates of their orders.
  • Customer Service: Such chatbots are created to manage customer queries, offer details about products, and aid with problems or grievances.
  • Product Recommendation: These chatbots use customer data to offer personalized product suggestions, improving the shopping experience and boosting sales.
  • Feedback and Survey: These chatbots are important for gathering customer data like feedback and then conducting surveys to enhance the quality of products or services.

These are some of the chatbots that you can implement, depending on their functions and your business needs.

Benefits of Using Chatbots for Online Shopping

We all know that chatbots are changing how e-commerce businesses handle customer service in the digital marketplace. They provide solutions for various customer needs, such as answering questions and resolving issues.

It is also estimated that the chatbot industry is expected to reach $454.8 million by 2027, and their ability to learn consumer preferences will allow them to offer personalized suggestions and promotions.

Besides this, chatbots for online shopping have many other advantages. Let's have a look at a few of them:

  1. 24/7 Immediate Response: Chatbots can work 24/7 without a break, unlike humans who get tired after a few hours. After all, we humans need regular breaks to boost our productivity. But chatbots offer immediate responses to customer inquiries and cater to their needs around the globe.
  1. Personalize Your Shopping Experience: By utilizing data analysis and understanding customer preferences, chatbots can provide a personalized shopping experience. They track customer browsing and purchase history to offer customized recommendations, such as showing sports shoes to customers who frequently view them. This tailored approach enhances the shopping experience by presenting items that align with the customer's interests.
  1. Make the Checkout Process Easy: Chatbots can streamline your process and make the entire journey from purchasing to the payment process easy and user-friendly. They also assist customers with questions or doubts or need help deciding whether to click the payment option. This helps prevent customers from abandoning their carts due to frustration or uncertainty during checkout.
  1. Supports Multiple Languages: By supporting multiple languages, a conversational AI chatbot caters to the needs of audiences from all around the globe. This means that by breaking language barriers, AI chatbots invite you to shop anything you like from anywhere without any hesitation.
  1. Reduced Costs: Using customer support chatbots can help businesses decrease their expenses over time by eliminating the need for human employees, reducing errors, and allowing them to concentrate on more critical tasks.

Wondering if there's more to the benefits mentioned above? Yes, of course! If you are ready to build your chatbot and wondering which third-party solution provider should be the right choice, then the section below is for you.

Zipchat: Best Chatbot for Ecommerce

Now you can generate more sales by using Zipchat, the best ecommerce chatbot designed to turn your visitors into high-spending buyers.

This AI chatbot comprises amazing and unique features that will benefit you in ways you could never even imagine. These are:

  • Supports 95+ languages
  • Live in less than 3 minutes
  • 7 day free trial
  • 24/7 chat support
  • Easy integration with Shopify and other platforms
  • Customized chat interface
  • Engagement with customers to improve sales
  • Analytical dashboard to gain insights
  • Targeted customer interactions through proactive chat

By integrating Zipchat into your e-commerce store, you can communicate with your buyers more personally and even form a connection with them. The chatbots will guide them during their time on your website and decrease your bounce rate.

This improves your standings in the Google SERP rankings and helps you earn more profits for your ecommerce store.

Thus, Zipchat is an artificial intelligence tool that easily fits your brand's personality and becomes part of your business without requiring much investment.

The Takeaway

In the e-commerce market, integrating virtual assistants is an excellent way to generate more leads and ultimately earn more profits. You can always look at the real-life example mentioned above of H&M to figure out how to integrate the same chatbot using Zipchat into your store.

Now that you have learned that e-commerce chatbots represent a major advancement in online shopping, allowing retailers to improve customer interactions, simplify the shopping experience, and increase sales, it's time for you to take advantage of this opportunity.

Make your website more beneficial by visiting

Luca Borreani
Luca Borreani
CMO & Co-Founder
Not Only A Chat, But a Human-Like AI Converting Visitors Into Buyers
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