Turn your support into a profit center

Zipchat is a conversational AI sales and support agent for eCommerce stores. It helps visitors find the right products, answers questions instantly, and guides them through checkout. Stores using Zipchat see higher conversion rates because it actively sells (not just answers questions), recovers abandoned carts, and handles most support automatically. Your team only steps in when needed.

Zipchat takes action, not just conversation. It recommends products based on what customers need, handles objections in real-time, creates personalized discount codes, and guides shoppers step-by-step toward purchase. Traditional chatbots only answer questions. Zipchat actively sells, which is why brands see measurable increases in conversion rates and average order value.

It's AI that doesn't just chat, it acts. Conversational Agentic Commerce means the AI can create discount codes, pull order status, recommend products, and complete tasks without human help. Instead of passing customers to another page or person, it handles the entire interaction from question to purchase in one conversation.

Setup takes 5-10 minutes. For Shopify stores, install the app and you're live. For other platforms, paste one code snippet into your site header. No coding knowledge required. Most brands go live the same day they sign up.

Yes. Zipchat uses bank-level encryption and follows GDPR, CCPA, and platform-specific privacy standards. We don't store unnecessary customer data, and all information is protected. Your customers' privacy and your brand's security are built into the platform from day one.

Zipchat works on your website, whether it's on Shopify or any other CMS (Woocommerce, Magento, Wix, Webflow, Salesforce Commerce Cloud, etc.) via a lightweight script. It can also be deployed in WhatsApp Business API, Instagram DMs, Facebook Messenger, and email. All platforms share the same AI brain, so your customers get consistent, intelligent responses no matter where they reach you.

Zipchat supports over 95 languages and automatically detects what language your customer is speaking. It responds naturally in their preferred language without any setup on your end.

Currently, we only charge for the standard Zipchat AI plans, with no hidden fees or extra costs. However, in the future, we may introduce additional charges for new features or advanced functionalities. If you join today, you lock in all current features at no extra cost, ensuring you continue to get the most value from Zipchat AI without any additional fees.

Zipchat hands off to your team automatically with full conversation context included. The customer doesn't have to repeat themselves, and your agent sees everything discussed so far. This keeps the experience smooth and professional while ensuring complex issues get human attention.

The AI learns from every conversation, your product catalog updates, brand guidelines you add, and customer behavior patterns. Over time, it gets better at recommending the right products, answering edge-case questions, and understanding what works best for your audience. You can also train it with new FAQs or policies anytime.

Zipchat doesn't just chat - it acts. It can pull real-time order data, generate discount codes, recommend products from your catalog, and execute tasks without sending customers to another page. It's an AI agent, not just a conversational interface.

Not for most conversations. Zipchat handles 90%+ of inquiries automatically, with some merchants getting close to 99%. Your team only needs to step in for complex issues, special requests, or when a customer specifically asks for human help. You can cut support costs significantly.

No, Zipchat AI offers an easy-to-follow video tutorial and step-by-step guide, so you can set it up yourself in minutes. The account has step-by-step actions to do, otherwise you can also check our docs. Moreover, we offer a free, included, onboarding call with all new merchants. Our team will gladly help you set Zipchat AI up.